FERNANDA MAGALHAES DRATEL
Freeport
Summary
Friendly and familiar with medical offices.
Willing to cross train for other duties. Ability to multitask and manage busy loads. Reliable, honest, team player, easily adapt to new concepts and responsibilities. Ability to interact with others. I have always enjoyed working with others and find it rewarding to help, learn and grow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
DAVID L. COHEN, MD
Hewlett
09.2020 - 01.2022
- Maintained, reporting, and tracking the patient's insurance coverage
- Checking with the insurance company involving denying bills, updating patient's insurance information
- Support with organization of charts according to alphabetical order, filing and pulling out charts for follow up appointments
- Performed front office duties such as answering phone calls, scheduling and assisted patient's with booking appointment, answering any additional questions both in person and over the phone
- Make calls for next day confirmation appointment
- Opened up new charts for first time patient's
- Maintained a positive and professional attitude at all times
Dental Receptionist
Consultorio Odontologico - DRA ESTER
Sao Jose
04.2012 - 04.2013
- Welcomed the patients in the office and performed administrative front office tasks such as filing documents, maintaining patients records. Managed appointments, billing and payments.
- Keep office and medical supplies well stocked.
- Communicated with patients with compassion while keeping medical information private.
- Assisted the Dentists during dental procedures.
- Prepare the exam room before each patient, such as selecting and setting up diagnostic tools instruments, equipment and materials need by following an specific checklist from an Dentist specialist for each Patient.
- Clean ups and sterilization of instruments.
- Keep the dental room clean and organized.
Logistics Specialist Fulfillment
Nordstrom
Roosevelt Field
01.2020 - 09.2020
- Followed best practices for system outages
- Followed all standard packaging and quality control standards
- Demonstrated proficiency in navigating the web fulfill device and all related functions and tools
- Partnered with service experience employees to resolve customer order issues and rejected requests
- Maintained floor awareness and was courteous of customers while fulfilling and moving merchandise
- Met designated time guidelines to fulfill each order, including best practices for fulfillment and productivity
Cultural Exchange Au Pair
Cultural Care Usa
Massapequa
08.2018 - 01.2020
- Provided full-time care for two children aged 2 and 7 years old.
- Organized playdates and activities, ensuring their safety and well-being at all times.
- Provided transportation to school, extracurricular activities, and other appointments.
- Cared for children’s in a nurturing manner by providing meals, snacks, changing diapers, bathing, oral hygiene and dressing them.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Kept notes of behavior issues, food served and medications administered to children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents to address concerns.
- Communicate well with parents about children’s progress and daily activities.
- Assisted children with their homework questions by providing helpful explanations and resources.
- Followed specific housework instructions such as grocery shopping, tidy up children’s room or play areas, making the children’s bed, doing the children’s laundry, washing dishes, emptying the rubbish’s, cleaning up the bathroom.
Transport Assistant - Sony Ericsson Department
GM&C Reverse Logistics and Recycle Solution
São Paulo
05.2015 - 09.2017
- Career developed in Logistics, contact with suppliers, reverse logistics actions, analysis, material picking, inventory data collection, reporting to the Operating sector
- Good communication with the leadership and team
- Experience in customer service focused on collecting goods, making contact with carriers and monitoring processes
- Inventory management and control; Customer support; Registration of collection points; Report writing costs
- Spreadsheet Development (Excel), Monitoring of calls with lead time; Control and analysis of logistics chain activities
- Administrative routine; Freight quotation and armed escort; Cargo management; Shipping and receiving of cargo and products
- Knowledge in invoices and Microsiga (billing software)
- Scanning, storage, input and output control of electronic products in stock
- Design modes of paperboard according with products to be transported or stoked
- Inventory of stocked materials
Administrative Assistant - Badge Department
Time Card's Commercial Services for Digital Clock System
São Paulo
11.2014 - 05.2015
- Customer service; Customer base; Register customer credits and debts; Archive documents according to procedures
- Open work order calls for technician and technical visit, scheduling visits for time clock repair
- Responsible for orders request and badge material process; finishing product packaging followed the process, issue label shipment for be sent out to the post office
Administrative Assistant
Brazilian Institute Education Work and Development
São Paulo
04.2013 - 04.2014
- Customer base; Help clients in the workplace and support HR
- Prepare reports and fill out spreadsheet forms, handle documents, sort, check in and check out as procedures, check invoices for payment, collect data, organized charts, follow up process, track notifications, forward protocols and issuing contracts, track established contract deadlines for updates or termination of contract
Education
Marketing Theory -
LIU post
06-2019
English language skills level 3 -
Nassau Community College
04-2019
Child Safety And Development - 32 Hours Au Pair Training
Hofstra University
Hempstead, NY08-2018
Some College (No Degree) - CPR AED Adult/Child/infant
American Heart Association
Hempstead08-2018
High School -
Malba Thereza Ferraz
12-2013
Skills
- Reliable and responsible team player, patient, easy going, speaking multiple languages, cultural sensitivity
Certification
- American Heart Association - Pediatric First Aid / CPR AED Concluded 2018
- Prestomed Brazilian School CIPA - NR 5 - Internal Accident Prevention Commission (Safety at work) Concluded 2017
- Prestomed Brazilian School NR23 - Fire Brigade Formation Concluded 2017
- Brazilian Institute Education Work and Development School - Vocational Course Archival Administration Concluded 2014
- High School Malba Thereza Ferraz Concluded 2013
Languages
- Portuguese - Native
- English - Proficient
- Spanish - Beginner
Timeline
Office Assistant
DAVID L. COHEN, MD
09.2020 - 01.2022
Logistics Specialist Fulfillment
Nordstrom
01.2020 - 09.2020
Cultural Exchange Au Pair
Cultural Care Usa
08.2018 - 01.2020
Transport Assistant - Sony Ericsson Department
GM&C Reverse Logistics and Recycle Solution
05.2015 - 09.2017
Administrative Assistant - Badge Department
Time Card's Commercial Services for Digital Clock System
11.2014 - 05.2015
Administrative Assistant
Brazilian Institute Education Work and Development
04.2013 - 04.2014
Dental Receptionist
Consultorio Odontologico - DRA ESTER
04.2012 - 04.2013
Marketing Theory -
LIU post
English language skills level 3 -
Nassau Community College
Child Safety And Development - 32 Hours Au Pair Training
Hofstra University
Some College (No Degree) - CPR AED Adult/Child/infant
American Heart Association
High School -
Malba Thereza Ferraz