Fernanda Meza
Seattle,WA
Summary
Dynamic and flexible professional with a history of successfully overcoming challenges and thriving in collaborative environments. Driven by a dedication to providing value and utilizing a variety of experiences, including bilingual abilities acquired abroad, as well as ongoing learning and development. Looking for opportunities to advance and contribute meaningfully to organizational success.
Overview
6
6
years of professional experience
Work History
First Notice of Loss (FNOL) Representative
Alinsco
03.2021
- Increased customer satisfaction by addressing and resolving complaints promptly.
- Attend to incoming calls or notifications from policyholders, claimants, or other pertinent parties who are inquiring about incidents that fall within the scope of insurance policies.
- Enhanced company reputation by providing exceptional customer service and support.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Au Pair
Cultural Care
08.2018 - 02.2021
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed bilingual abilities in English through immersive conversation and activities.
- Worked closely with parents to establish consistent routines and expectations, promoting stability and security for their children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Intern
Autonomous University Of Yucatan
08.2017 - 08.2018
- Coordinated academic events and excursions, organized road trips, and facilitated presentations and exhibitions for mobility students.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Reported back to the instructor to receive day-to-day tasks and responsibilities.
- Sorted and organized files, spreadsheets, and reports.
Front Desk Sales Representative
Stationery Store
08.2015 - 07.2018
- Developed rapport with repeat customers by remembering names and preferences for personalized service experiences.
- Demonstrated flexibility when covering shifts during peak periods or staffing shortages for consistent service levels across all hours of operation.
- Respond to customer inquiries in person, over phone, or via email.
Hostess
Maxi Eventos
06.2015 - 07.2018
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
Education
Associate of Arts - Business Administration And Management
Seattle Central Community College
Seattle, WA12-2024
Skills
- Data Entry
- Customer Service
- Effective Time Management
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Communication
- Problem-solving and Analytical ability
- Teamwork and collaboration
- Leadership
Timeline
First Notice of Loss (FNOL) Representative
Alinsco
03.2021
Au Pair
Cultural Care
08.2018 - 02.2021
Intern
Autonomous University Of Yucatan
08.2017 - 08.2018
Front Desk Sales Representative
Stationery Store
08.2015 - 07.2018
Hostess
Maxi Eventos
06.2015 - 07.2018
Associate of Arts - Business Administration And Management
Seattle Central Community College
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