FERNANDA PARAMO
Office Operations Manager
Inglewood,CA
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Office Operations
Hadrian
01.2024 - Current
- Implemented a streamlined check-in system, reducing visitor wait times by 50% and improving front desk efficiency.
- Managed 10+ company-wide events annually, reducing event costs by 15% through vendor negotiations, and increasing employee participation by 35% annually.
- Oversaw $50k+ in office upgrades, negotiating vendor contracts to cut costs by 20%, enhancing workspace efficiency and employee productivity.
- Created a comprehensive operations runbook, streamlining onboarding for future office locations and ensuring consistency in office management processes.
Manager
Barry's
07.2023 - 12.2023
- Engaged with 50+ clients daily, providing tailored product recommendations that led to a 20% increase in repeat customers and a 15% boost in customer satisfaction scores.
- Partnered with studio management to coordinate 5+ daily operations and projects and contributing to a top 5% customer review rating across all locations.
- Exceeded weekly sales targets by 30%, driving an additional $20K in revenue per month, while implementing upselling techniques.
- Managed a client database of 1,000+ customers, analyzing sales trends to improve forecasting accuracy by 20%, leading to better inventory management and target marketing strategies.
Interactive Media Coordinator
Alpha Phi Omega
09.2019 - 03.2022
- Led the production and editing of a recruitment video, increasing applicant conversions by 10% and reaching 1,500+ potential recruits across social media and campus events.
- Managed social media strategy, curating and editing 20+ member videos and testimonials, increasing engagement by 30% and expanding follower count by 500+ in one semester.
- Spearheaded outreach initiatives with 10+ APO chapters, facilitating cross-chapter collaborations that increased event participation by 40% and strengthened member retention.
Recruiting Intern
RippleMatch
01.2020 - 12.2020
- Planned and executed a user acquisition project, driving a 15% increase in new sign-ups through targeted outreach and engagement strategies.
- Assisted senior project managers in developing recruitment campaigns, utilizing social media, college announcements, and network discussions to expand candidate pipelines.
- Conducted user research to identify student pain points with similar platforms, providing insights that enhanced recruitment strategies and user experience.
- Engaged with potential users through informational sessions and direct outreach, strengthening brand awareness and platform adoption.
Education
Bachelor of Arts - English
University of California
Irvine 09.2018 - 06.2022
Skills
Understanding of office operations
Post office operations
Front office operations
Administrative office operations
Timeline
Office Operations
Hadrian
01.2024 - Current
Manager
Barry's
07.2023 - 12.2023
Recruiting Intern
RippleMatch
01.2020 - 12.2020
Interactive Media Coordinator
Alpha Phi Omega
09.2019 - 03.2022
Bachelor of Arts - English
University of California
09.2018 - 06.2022
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