Fernanda Ramirez
Seeley,CA
Summary
Experienced professional in correctional facility management, known for maintaining high standards and delivering results-driven performance. Skilled at enforcing regulations and maintaining order within facilities, with a proven track record of success. Highly regarded for a collaborative spirit and adaptability, possessing exceptional skills in conflict resolution and surveillance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer III
Arizona Department of Corrections
10.2022 - Current
- Served as a liaison between inmates, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate welfare during incarceration or post-release planning.
- Transition Planning by assisting inmates with their transition back into the community, connecting them with resources for housing, employment, and other support services for them to succeed upon release into our community
- Asses inmates needs including substance abuse, mental health, educational, and vocational needs, to develop a comprehensive plan
- Work as part of a team with other correctional staff, probation officers, and community service providers to ensure a coordinated approach to offender management
- Make program termination recommendations, actively coordinate custody returns, and manage emergencies in line with policy
- Make informed decisions on housing, training, health care, and custody requirements for offenders
- Develop and implement individualized case plans for inmate rehabilitation and reintegration
- Promote a positive organizational culture within the correctional facility by modeling professionalism, ethical behavior, and effective communication among staff members.
- Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
- Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
- Facilitated successful inmate transitions from restrictive housing to general population by developing individualized step-down plans and monitoring progress.
- Provided crisis intervention services as needed, effectively de-escalating tense situations and ensuring the well-being of all involved parties.
- Monitored compliance with relevant laws, regulations, and policies related to offender supervision and treatment programs.
Correctional Officer II
Arizona Department of Corrections
10.2018 - 10.2022
- Patrol facility grounds, count inmates, assess inmate status, provide inmates with basic needs, answer inmates inquires, and implement disciplinary measures as required
- Initiate Incident Command System for situations requiring attention, extra resources, and/or medical
- Oversee inmates during turnouts for meals, visits, recreation, telephone calls, and shower time
- Organize and oversee the transfer and transport of inmates through walking or use of vehicles
- Perform random and targeted searches for contraband on inmates, inmate property, inmate housing locations, and common areas looking for contraband
- Serve as a recorder for incident commands initiated in the yard and take extensive notes of the incident, make proper notifications, and direct extra resources to respond to incidents as needed
- Maintain accountably of keys, radios, tasers, weapons, and ammunition using logs and inventories
- Implement defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
Lead Advocate (Volunteer)
Sure Helpline Crisis Center
10.2016 - 04.2017
- Visited the Imperial Detention Facility and provided services and orientation for the inmates
- Answered the crisis lines and provided problem-solving advice, information, and referrals
- Identified the victim's primary concern and help developing a plan of action
- Worked with victims, explained their rights and what to expect from the medical and legal system
- Responded to victims of sexual assault evaluating their safety and addressed urgent medical needs
- Helped the victims get medical care, provided emotional support, and connected victims to other services and resources based on their needs, always maintaining the victim's confidentiality
- Contributed to the development of new services or programs aimed at better serving client needs by sharing insights from front-line experiences.
- Evaluated program effectiveness using data-driven approaches to identify areas needing improvement or expansion opportunities.
- Facilitated workshops and trainings for clients, increasing their understanding of rights, responsibilities, and available resources.
- Initiated outreach efforts within the community to raise awareness about available services and increase access for those in need.
- Mentored junior advocates, providing guidance on best practices and fostering an environment of continuous growth.
Student Trainee Police Officer
Department of the Navy
01.2016 - 07.2016
- Provided access control to the installation in accordance with the base instruction and CNIC policy
- Patrolled the installation by vehicle or foot and responded to emergency calls, complaints, alarm activations, and other calls requiring attention and/or apprehension of offenders, civilian or military
- Detected and investigated unusual situations or conditions and took required action to resolve various incidents or situations, requesting additional support if necessary
- Performed Anti-Terrorism duties to deter, detect, prevent, and deny unauthorized access at fixed installation, internal compound, and incident perimeter posts by applying the Standard Operating Procedures (SOP), Pre-Planned Responses (PPR), Random Anti-Terrorism Measures (RAMs), and Force Protection Conditions
- Administered First Aid/CPR when necessary and interview victims and witnesses
- Developed interpersonal communication abilities by liaising with diverse teams across different departments within the organization.
- Gained experience and perspective by working in various departments.
Office Assistant
Imperial Valley Vegetable Growers Association
09.2015 - 01.2016
- Sorted and classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Performed and documented analytical procedures and analyses to detect unusual financial statement relationships and crossed referenced paper work to verify the accuracy of the reports
- Provided effective management of payables services to different companies and clients
- Performed data entry duties to process invoices for goods, services, reimbursements, and payroll
- Oversaw the planning, coordination, and execution of the logistics and operations for private meetings, conferences, and special events
Student Intern
City of Imperial Police Department
02.2015 - 05.2015
- Created, dispatched, and modified calls into Spillman and closed calls and cases when needed
- Provided interpretation services between officers with little or no Spanish and the public
- Worked directly with the detective and processed confidential information from new Children Protective Services cases and determined if an investigation and help was needed to protect the child
- Assisted officers with booking and processing arrestees
- Prepared reports with the arrestee's information, such as name, address, charge, etc
- Recorded personal property of the arrestee
- Helped with the day-to-day operations of the Records Division
College Peer Advisor
San Diego State University - Partnership Programs
10.2013 - 05.2015
- Planned, developed, and administered workshops and classroom presentations to encourage students from the Imperial Valley high schools to pursue higher education
- Provided educational plans for each student based on their goals, career plans, and classes
- Assisted students with the admission process including admission requirements, college entrance exams, application process, financial aid applications, and questions regarding holds
- Maintained an annual caseload of prospect students from different high schools in the Imperial Valley by observing their progress and following up with each student's educational plan
- Acted as an informed resource for all students regarding matters related to registration, major declaration, dual and direct applications, and schedule planning during registration periods
Office Assistant
San Diego State University - Student Affairs
10.2013 - 05.2015
- Administered students records and performed all work in accordance with the Records Department
- Processed and reviewed testing results of students and entered data in a confidential manner
- Answered and initiated calls, took and reported messages in a timely and accurate manner, greeted and helped students with queries, and resolved basic concerns of students and parents
- Managed, read, and analyzed incoming and outgoing mail and emails to determine their significance and planned their distribution to other staff or departments as appropriate
- Collaborated with inter-departmental communication and provided assistance as needed
- Word-processed documents, proofread and edited when necessary, and prepared mailing lists
- Scheduled appointments for counselors and students per request, with due consideration to their schedules and needs
Education
Associate of Arts - Behavioral Sciences
Imperial Valley College
Imperial, CA05-2013
Skills
- Inmate assessment
- Crisis management
- Interpersonal communication
- Behavior modification
- Conflict resolution
- Resource coordination
- Team collaboration
- Case management
- Incident response
- Program facilitation
- De-escalation techniques
- Conflict resolution skills
Certification
Basic Correctional Officer Academy December 2018
Arizona Department of Corrections
Basic Law Enforcement Police Academy June 2018
Peace Officer Standards and Training College of the Redwoods
Sexual Assault Response Team (S.A.R.T.) October 2016
Sure Helpline Crisis Center
Physical Security Certification February 2016
Navy Physical Security Course
Security Force Sentry Certification January 2016
Navy Security Force Sentry Course
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer III
Arizona Department of Corrections
10.2022 - Current
Correctional Officer II
Arizona Department of Corrections
10.2018 - 10.2022
Lead Advocate (Volunteer)
Sure Helpline Crisis Center
10.2016 - 04.2017
Student Trainee Police Officer
Department of the Navy
01.2016 - 07.2016
Office Assistant
Imperial Valley Vegetable Growers Association
09.2015 - 01.2016
Student Intern
City of Imperial Police Department
02.2015 - 05.2015
College Peer Advisor
San Diego State University - Partnership Programs
10.2013 - 05.2015
Office Assistant
San Diego State University - Student Affairs
10.2013 - 05.2015
Associate of Arts - Behavioral Sciences
Imperial Valley College
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