Fernanda Rangel
Miami,Florida
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Dr. Baumann Cosmetic Dermatology
03.2022 - 03.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Dr. Ary Krau MD
04.2021 - 03.2022
- Interview patients and document basic medical history
- Organize and schedule appointments
- Update and file medical records and insurance reports
- Check with patients and type up patients charts
- Assist during medical examinations
- Produce and distribute correspondence memos, letters, faxes, and forms
- Handle receivable and payable accounts and keep financial records
- Prepare and clean treatment rooms and medical instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
Front Desk
Dr. Ary Krau MD
04.2021 - 12.2021
- Responsible for Interviewing and Obtaining/Verifying clients information
- Determines eligibility by comparing client information to requirements
- Provide excellent Customer Service, ensuring that client unique needs are meet
- Manage large amounts of inbound and outbound calls in a timely manner.
- Trained new employees on front desk procedures, contributing to a well-prepared team
- Streamlined front desk operations for improved efficiency and guest experience
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift
Assistant Patient Care Coordinator
Dr. Whitney Burrell, South Bay Plastic Surgeons
02.2019 - 03.2021
- Provide sales & administrative support to aid in client management and care for a top Los Angeles, CA doctor
- Conducts price quoting and selling of procedures to prospective clients
- Works with existing patients to identify opportunities for additional services
- Assists with patient health interviews and physical examinations
- Educates patients on overall wellness and health maintenance
- Guides patients through cosmetic procedures, informing about cost and recovery downtime
- Schedules procedures and works closely with providers
- Captures content and testimonials for social media engagement
- Proactively improves the productivity of the entire team by organizing workflows and assisting with other operational tasks
- Supports Dr
- Burrell with ad hoc projects.
Sales Advisor
Sephora Cosmetics
01.2017 - 09.2018
- Supported the store operations, customer experience, and sales efforts to drive incremental daily transaction volume
- Increased MoM sales by 10% in the cosmetics line through curated customer engagement using the Virtual Artist experience
- Helped devise targeted in-store advertising campaigns geared towards seasonal offerings and new product demos
- Disseminated printed promos to foot traffic and worked with management to boost local brand engagement via Instagram and mobile platforms
- Trained new hires on product information and promotional strategies, visual merchandising, and inventory controls
- Conducted event marketing placements around the Brickell mall to engage with local shoppers on new specials and capture behavioral data.
Cosmetics Manager
Bobbi Brown
05.2014 - 01.2017
- Provided exceptional customer experiences and upsold cosmetics to thousands of shoppers
- Managed the in-store planning on sales, operational, and customer service targets
- Handled team member concerns and looked at daily reporting for ways to boost productivity and sales volume
- Liaised with cross-functional teams to facilitate discussions on product insights and worked with industry experts to gain better product feedback
- Organized on- and off-site team-building activities
- Assisted with the content and marketing of branded flyers, brochures, and targeted holiday campaigns
- Created impactful and fun in-store events to increase engagement.
Sales Associate
H. Stern
06.2012 - 04.2014
- Provided exceptional customer service and sales support for one of Brazil's premier jeweler companies
- Sold jewelry to high net worth clients and ensured they had an unparalleled experience every time
- Led the team in sales through proactive client engagement and follow up, increasing purchases in the necklace category by 10% annually
- Developed a referral network of over 100 influencers to increase brand engagement through product perks and social sharing of positive reviews
- Worked with management to improve inventory measures and resupply of most popular items.
Education
Associate of Business Administration - Business Administration
Pontifical Catholic University of Rio De Janeiro
Rio de Janeiro, Brazil04.2010
Skills
- MS Office (Word, PowerPoint, Excel, Outlook)
- Medical Terminology
- HIPAA Compliance
- Fluent in English, Portuguese, and Spanish
- Data Entry
- Patient Scheduling
- Compassionate
- Medical office administration
- Patient Management
- Patient-focused care
Timeline
Medical Assistant
Dr. Baumann Cosmetic Dermatology
03.2022 - 03.2024
Medical Assistant
Dr. Ary Krau MD
04.2021 - 03.2022
Front Desk
Dr. Ary Krau MD
04.2021 - 12.2021
Assistant Patient Care Coordinator
Dr. Whitney Burrell, South Bay Plastic Surgeons
02.2019 - 03.2021
Sales Advisor
Sephora Cosmetics
01.2017 - 09.2018
Cosmetics Manager
Bobbi Brown
05.2014 - 01.2017
Sales Associate
H. Stern
06.2012 - 04.2014
Associate of Business Administration - Business Administration
Pontifical Catholic University of Rio De Janeiro
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