Fernanda Rebello

- Served as a liaison between clients and Disney Teams to facilitate seamless coordination of logistics including meeting specifications, technical needs, rooming list arrangements, and food/beverage requirements

- Effectively communicated event details and specific instructions to operating partners through the creation and distribution of Banquet Event Orders, Room Resumes, and Floor Plan designs

- Worked closely with Disney teams to coordinate informal tie-downs, pre-con, and site visits

- Organized and executed over 50 events per fiscal year

- Acted as primary point of contact for all Disney-related queries

- Acted as the primary point of contact for ceremony couples, handling group bookings, room reservations, block/inventory management and billing

- Assisted with modifying contracted room blocks, understanding letter of agreements, and streamlining processes.

- Created Passkey sites, managed complimentary reservations, and uploaded rooming lists.

- Supported multiple departments at Disney’s Fairy Tale Weddings: Event Services, Sales, Resort Operations, and Revenue Management

- Facilitated new reservation bookings for a variety of events including Conventions at Walt Disney World Resorts, Sport Events such as Soccer Tournaments and Special Olympics, as well as Weddings at both Walt Disney World and Aulani; effectively used Passkey, Dreams, and Travelbox.

- Sold tickets for Conventions, Weddings, Sport and Off-Site events using SnApp and processed modifications, upgrades, downgrades, voids and vouchers.

- Assisted guests with their My Disney Experience Account using Guest Service Suite. Helped them link reservations, make park pass reservations and dining reservations as well as prioritize tickets.

- Successfully maintained survey scores above 98% and efficiently managed a large volume of more than 250 incoming calls per month.

- Utilized Passport and SBC to exceed sales targets by planning personalized itineraries for Guests visiting Walt Disney World Resort.

- Managed an extensive workload of 40-60 daily incoming calls from worldwide customers, specializing in modifying and upgrading Walt Disney World reservation packages and room-only stays in a fast-paced inbound setting.

- Maintained and achieved 14 departmental metric expectations, encompassing sales and performance goals, with a focus on accuracy, trustworthiness, efficiency, and high survey ratings.

- Utilized expertise in Disney products including Theme Parks, Water Parks, Resorts, Disney Magical Express, Memory Maker, Travel Protection, Disney Visa, My Disney Experience, Tickets, Annual Passes and other Walt Disney World amenities for effective guest communication.

- Diligently put in extra hours during weekdays and weekends to minimize guest waiting time.

- Maintained the integrity of confidential information by proactively monitoring and addressing compliance issues on more than 30 hotel client websites according to Marketing guidelines.

- Supported leadership's strategic planning by delivering weekly reports based on news clippings from 5+ major competitors.

- Collaborated with 3 Central Florida Sales Managers by providing management of client's account and contacts information on Salesforce, as well as attending meetings and presentations with high-level executives and clients.

- Created 120 event proposals per month, achieving a 15% success sales rate and a 3% upsell while surpassing sales targets and client budget expectations.

- Raised brand awareness through venue and site visits conducted in Portuguese and English, educating clients about the company's products.

- Negotiated and administered agreements for flawless execution and customer satisfaction.

- Coordinated 23-25 corporate and social events per month with up to 800 invited guests, totaling US$ 750K in volume, while managing multiple projects within budget and schedule.

- Acted as a liaison, connecting customers with various hotel departments including operations, lodging, catering, food services, audio-visual needs, entertainment arrangements, décor preferences, room reservations and finances.

- Created Banquet Event Orders and Group Resumes for on-site support of one-day, multi-day, tradeshows, as well as social and corporate events.

- Audited event expenditures and compiled expense reports for clients.

- Devoted six months and contributed to the FORMARE Program by volunteering for a total of fifty hours in order to provide Event Management instruction to eighteen young adults, aged from fifteen to eighteen.

- Demonstrated strong problem-solving skills while promptly and professionally resolving guest concerns.

- Managed daily crowd control points for the “Superstar Parade”, ensuring smooth operations for over 10,000 guests by offering guidance and relevant details.

- Built and maintained Rock the Universe concert yard for seasonal marquee concerts drawing crowds of more than 9,000 attendees.

- Assisted in the preparation, processing of requests and provision of reports for the Winter and Summer International Tour Leader Program.

- Provided assistance to Sales Managers on various projects, specifically relating to the Latin America and Global Receptive Tour Operators sales team and accounts.

- Monitored travel agent websites for Latin America and coordinated the approval process for complimentary ticket requests from agents.

- Provided assistance to agents undergoing in-person training for the Latin America group with a focus on cultural diversity