Fernanda Sagrillo
Winter Haven,FL
Summary
Proven problem-solver and efficient multitasker, adept in organization and computer literacy, honed across roles at Santos Wood Company and others. Excelled in enhancing customer satisfaction and reducing complaints by over 30%, leveraging active listening and resourcefulness. Skilled in administrative support and fostering strong supplier relationships, significantly improving process quality.
Overview
6
6
years of professional experience
Work History
Receptionist
Santos Wood Company
11.2022 - 11.2024
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Quality Assurance Associate
Walmart
03.2021 - 11.2022
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
- Generated quality control reports for returned products to identify and communicate patterns.
- Communicated effectively with suppliers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
- Assessed quality of finished products with careful inspections.
- Developed a well-organized documentation system for tracking product testing results, enabling faster retrieval of vital information when needed.
- Reduced defects in production by consistently reviewing processes and collaborating with cross-functional teams.
Customer Service Representative
Early Learning Coalition of Polk County
11.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
Education
High School Diploma -
Municipal
Ituiutaba MG Brazil12-2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Active Listening
- Customer Satisfaction
- Multitasking Computer
- Computer Literacy
- Problem Solving
- Attention to Detail
- Organization
- Resourcefulness
- Administrative Support
- Communication
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
Santos Wood Company
11.2022 - 11.2024
Quality Assurance Associate
Walmart
03.2021 - 11.2022
Customer Service Representative
Early Learning Coalition of Polk County
11.2018 - 04.2021
High School Diploma -
Municipal
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