FERNANDA ABIGAIL SANCHEZ
San Juan,USA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2026
2026
years of professional experience
Work History
Internship Student
Pharr Economic development
Pharr, TX
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked with teams to support goals and build experience.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Managed inventory and supplies to ensure materials were available when needed.
Production Line Worker
Texas Thrift Store
McAllen, TX
01.2025 - Current
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Inspected extruded product for appearance and size defects according to specifications.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
- Assisted quality assurance by inspecting items and removing defective parts.
- Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
Shift Leader
Little Caesars
San Juan, TX
11.2024 - 01.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Waitress
Taco H Restaurant
San Juan, USA
07.2022 - 12.2024
- Bussed tables as needed during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Organized take-out orders efficiently according to customer requests.
- Presented food and beverages to guests at tables.
- Provided accurate change for cash transactions using a cash register system.
- Replenished beverages when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served food and beverages to patrons and confirmed complete orders.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Answered questions about menu items, ingredients, and pricing.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers and provided menus.
Education
High School Diploma -
Vanguard Rembrandt Secondary
Pharr, TX05.2023
Skills
- Fast Learner
- Dining Room Cleaning and Upkeep
- Teamwork and Collaboration
- Check Payment Processing
- Verbal and Written Communication
- Food Safety Understanding
- Self-Motivated
- Seating Assignment Preparation
- Report Writing
- Print Production
- Research
- Menu Memorization
- Specials Promotion and Upselling
- Menu Recommendations
- Menu Knowledge
- Food and Beverage Service
- Warm and Friendly
- Bathroom Servicing
- Relationship Building
- Food Safety Standards
- Cash handling
- Role modeling
- Staff supervision
- Team motivation
- Employee recognition
- Staff education and training
- Inventory counts
- Client service
- Creative problem solving
- Professional appearance
- Team supervision
- Policy and procedure enforcement
- Decision-making capacity
- Verbal and written communication
- Flexible schedule
- Motivational leadership
- Staff engagement
- Shift leadership
- Employee attendance monitoring
- Customer service focus
- Quality inspections
- Staff training and development
- Positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Production Line Worker
Texas Thrift Store
01.2025 - Current
Shift Leader
Little Caesars
11.2024 - 01.2025
Waitress
Taco H Restaurant
07.2022 - 12.2024
High School Diploma -
Vanguard Rembrandt Secondary
Internship Student
Pharr Economic development