Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier
Fernanda Sandoval

Fernanda Sandoval

San Benito,TX

Summary

Dynamic customer service professional with a proven track record. Excelling in cash handling and issue resolution. Recognized for enhancing customer satisfaction through effective communication and training staff. Committed to delivering exceptional experiences and maintaining high standards.

Overview

18
18
years of professional experience

Work History

Cashier

SABs Candy Shop
07.2024 - Current
  • Handled cash, credit, and debit transactions while ensuring financial accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Restaurant Hostess

Pappasitos
09.2022 - 06.2024
  • Greeted and seated guests promptly, ensuring a welcoming dining experience.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Co Manager

Lucky Sushi Bar
01.2016 - 08.2020
  • Led team in daily operations, ensuring adherence to company policies and procedures.
  • Developed training programs for new staff, enhancing onboarding efficiency and retention.
  • Collaborated with upper management to align operational goals with overall business strategy.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Evaluated employee performance through regular appraisals, providing constructive feedback.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Receptionist Intern

Literacy Center San Benito
10.2007 - 02.2008
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling
  • Facilitated customer inquiries, providing timely and accurate information
  • Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
  • Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
  • Consistently met deadlines on assigned projects while balancing daily responsibilities at the front desk.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Education/Photography

Texas State Technical College
Harlingen, TX

High School Diploma - Elementary Education

San Benito High School
San Benito, TX
06.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Issue resolution
  • Computer skills
  • POS system operations
  • Staff training

Languages

Spanish
Native or Bilingual

Timeline

Cashier

SABs Candy Shop
07.2024 - Current

Restaurant Hostess

Pappasitos
09.2022 - 06.2024

Co Manager

Lucky Sushi Bar
01.2016 - 08.2020

Receptionist Intern

Literacy Center San Benito
10.2007 - 02.2008

Education/Photography

Texas State Technical College

High School Diploma - Elementary Education

San Benito High School

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