Fernanda Silva
Marlborough,MA
Summary
Skilled professional with years of management, operational, and administrative experience. Seeking a growing company who is willing to afford me an opportunity to succeed. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Assistant Office Manager
Framingham Public Schools
11.2023 - Current
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily attendance operations, and support daily dismissal procedures, ensuring the safe and orderly transition of students from the school premises.
- Provide comprehensive support to the building principal and carry out any other reasonable duties assigned, contributing to the overall success of the school and supporting the principal's vision and goals.
- Create a warm and welcoming environment by warmly greeting, directing, and assisting families and visitors. Effectively use the electronic badge system to ensure accurate tracking of visitor entry and exit.
- Handle incoming phone calls from a wide range of stakeholders such as external vendors, community members, parents, organizations, district and city personnel, and staff members, ensuring prompt and appropriate routing of inquiries.
- Handle incoming and inter-district mail, sorting and distributing it efficiently to the appropriate recipients, maintaining effective communication channels.
- Respond promptly and professionally to inquiries from parents, addressing their concerns and providing necessary support.
Sales Operations Coordinator
United Home Experts
04.2020 - 05.2022
- Assisted in recruiting, interviewing, hiring and training of employees and implemented mentoring program to promote positive feedback and engagement.
- Developed training program for all new sales hires and managed inventory of all samples and sales tools
- Communicated product quality and market comparisons by creating sales presentations.
- Directly assisted in doubling sales team, and helping to grow sales to a company best at over 20M for 2021
- Supported 14 outside sales reps in their daily tasks, while assisting sales manager
- Acted as liaison between sales team and other departments. Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Success Manager
Divine Stoneworks
05.2017 - 04.2020
- Managed all aspects of post sales process from scheduling template and installation, material order, and collection
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Mediated between clients and organization
- Monitored project progress and addressed customer inquiries with timely and accurate updates
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Sustained business growth and profitability by maximizing value of inventory
Assistant Manager and Catering Manager
Panera Bread
08.2012 - 05.2017
- Motivated staff to perform at peak efficiency and quality. Oversaw and directed staff in daily work assignments to maximize productivity, and minimize overtime.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Client Advisor
Herb Chamber's BMW of Sudbury
09.2013 - 07.2014
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
- Walked customer through vehicle knowledge and proceeded delivery with follow-up communication
- Additionally, answered multi-line phone and directed calls, greeted and directed customers to various departments within dealership, and received payments for various transactions.
Education
High School Diploma -
Framingham High School
Framingham, MA2010
Skills
- Effective Customer Communication
- Quality Control Standards
- Operational Efficiency
- Schedule Management
- Training Programs
- Staff Development
- Departmental Procedures
- Standard Operating Procedure Development
- Reporting and Performance Analysis
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Office Manager
Framingham Public Schools
11.2023 - Current
Sales Operations Coordinator
United Home Experts
04.2020 - 05.2022
Customer Success Manager
Divine Stoneworks
05.2017 - 04.2020
Client Advisor
Herb Chamber's BMW of Sudbury
09.2013 - 07.2014
Assistant Manager and Catering Manager
Panera Bread
08.2012 - 05.2017
High School Diploma -
Framingham High School
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