Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Fernanda Sosa

Chicago,IL

Summary

Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and organizing Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Budtender

THC Center/Verano
08.2020 - 03.2024


  • Organize and monitor medical marijuana inventory and monitored levels to prevent product shortages for customers
  • Attend training workshops on strains, doses, and vape devices
  • Conduct sales for medical marijuana products in alignment with state and federal regulations, [process 60-80 transactions per day], and recommend products to customers based on symptoms and needs
  • [Manage 120-160 orders per week for recreational customers and patients], verify green cards, licenses, and IDs, and gather order data using Dutchie systems
  • Verified medical marijuana licenses and state IDs, ensured compliance with state and federal cannabis regulations, and processed transactions using the company POS
  • Deliver training to team members on strategic selling techniques, upselling, and customer service best practices, resulting in a 30% increase in monthly sales revenue
  • Serve as the dispensary representative at industry events and build relationships with fellow dispensaries and organizations to discuss partnership opportunities
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.

Bartender

Coco Bar
04.2023 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender

Weber Grill Restaurants
05.2018 - 10.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

Associate of Applied Science -

Harold Washington
30 E Lake Street
08.2018

Skills

    Exceptional interpersonal skills and friendly demeanor

    Proper inventory handling and tracking

    Customer Account management

    Conflict and problem resolution ability

    Dealings with Customer Relations and inquiries

    Cashiering tasks

    Adaptability

Languages

Spanish
Native or Bilingual

References

 Jacob Potts

Vault Manager

Manager at Verano

(402)5253342


Joe Ascaridis Store Manager

Manager at Verano

(312)5208228

Timeline

Bartender

Coco Bar
04.2023 - 09.2023

Budtender

THC Center/Verano
08.2020 - 03.2024

Bartender

Weber Grill Restaurants
05.2018 - 10.2020

Associate of Applied Science -

Harold Washington

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Fernanda Sosa