Fernanda Trujillo
Miami,FL
Summary
Motivated as a server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
SWAN
08.2022 - 03.2023
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported needs of 700- person wait staff who attended to specific needs of countless customers daily for SWAN restaurant with social relevancy and intentionality
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Server
Casa Tua Cucina
11.2021 - 09.2022
- Maximized table turnover rate by efficiently and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported needs of 180 average people per day- person wait staff who attended to specific needs of countless customers daily for CASA TUA CUCINA restaurant with social relevancy and intentionality
Server
Melia Hotels International
11.2020 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Osceola High School
Kissimmee, FL06.2019
Skills
- Table Setting
- Supply Restocking
- Daily Specials Memorization
- Order Delivery Practices
- Table Bussing
- Guest Engagement
- Hospitality Service
- Cash Handling
- Menu Memorization
- Service Prioritization
- Guest Seating
- Food Sales and Promotion
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Hostess
SWAN
08.2022 - 03.2023
Server
Casa Tua Cucina
11.2021 - 09.2022
Server
Melia Hotels International
11.2020 - 06.2021
High School Diploma -
Osceola High School
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