FERNANDA VALDES
6711 Boulder Run Loop, Wesley Chapel,FL
Summary
Detail-oriented Accounts Payable Specialist with over a decade of experience in claims procedures and financial operations within dynamic corporate environments. Proven expertise in billing, collections, and problem resolution, coupled with a strong numerical aptitude and unwavering commitment to meeting deadlines. Core competencies encompass financial analysis, process optimization, and effective communication, all aimed at driving organizational efficiency. Eager to leverage analytical skills to further enhance accounts payable processes and contribute to the financial success of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Payable Specialist
Florida Medical Clinic
Land O' Lakes, FL
01.2020 - Current
- Ensured compliance with state and federal accounting procedures by maintaining up-to-date knowledge of regulations and applying them to financial operations.
- Utilized advanced mathematical skills to perform complex calculations, verify figures, and resolve discrepancies in both physical and digital financial records.
- Managed high-volume invoice processing using automated systems, ensuring accuracy and timeliness with minimal supervision.
- Implemented coding standards for invoices and financial records to maintain organized and accurate documentation.
- Conducted detailed assessments of data and information to verify entries, calculations, and billing codes for accuracy.
- Analyzed invoice and expense reports to identify variances, researched issues, and implemented corrective actions to maintain financial compliance.
- Oversaw corporate credit card transactions, ensuring proper documentation and reconciliation.
Member Care Advocate
GTE Financial - North Lakeland
Lakeland, FL
12.2017 - 01.2020
- Built strong credibility with clients by providing accurate and detailed information to address concerns regarding their accounts and other bank products, ensuring a high level of customer trust and satisfaction.
- Efficiently handled over 50 inbound calls per day, addressing a wide range of customer inquiries, resolving issues, and providing information on new products and services, thereby enhancing customer experience.
- Utilized a comprehensive knowledge base and personal experience to troubleshoot and resolve technical issues, ensuring timely and effective resolutions that minimized customer downtime.
- Processed over 20 transactions per hour, maintaining a high level of accuracy and efficiency while attending to the needs of more than 50 customers daily.
- Conducted thorough investigations of technical issues, leveraging analytical skills to identify root causes and implement effective solutions, thereby improving overall service quality.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency, contributing to the continuous improvement of customer support processes.
- Demonstrated strong interpersonal skills by effectively communicating with customers, understanding their needs, and providing tailored solutions that met their financial goals.
- Engaged in continuous professional development to stay current with industry trends and best practices, ensuring the delivery of top-notch service to all customers.
Vehicle Finance Coordinator
JP Morgan Chase
Tampa, FL
10.2016 - 10.2017
- Generated accurate payoff quotes and instructions for customers, insurance companies, and dealers using specialized financial software.
- Educated customers on lien releases, paper, and electronic titles, ensuring compliance with regulatory and company procedures.
- Consulted with customers to resolve service and billing issues, utilizing problem-solving skills and financial knowledge.
- Adhered to strict regulatory and company security and audit procedures to ensure data integrity and compliance.
- Conducted interviews with customers to determine reasons for delinquency, source of income, and next pay date, developing tailored solutions for financial issues.
Relationship Specialist
Grow Financial Federal Credit Union
Tampa, FL
04.2014 - 07.2016
- Delivered enthusiastic and professional telephone service to both members and non-members, ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
- Recommended a variety of financial products and services tailored to meet the unique needs of each customer, enhancing their overall financial well-being and quality of life.
- Maintained strict compliance with all applicable regulatory laws and internal policies, ensuring that all customer interactions were conducted with the highest level of integrity and adherence to legal standards.
- Provided detailed and accurate information on a wide range of banking products, including checking and savings accounts, loans, and lines of credit, helping customers make informed financial decisions.
- Assisted customers with completing quick and efficient sales transactions, ensuring a seamless and positive experience that fostered long-term customer loyalty.
- Actively participated in cross-functional team collaborations to improve service delivery and operational efficiency, contributing to the overall success of the credit union.
- Utilized advanced knowledge of financial products and services to address complex customer inquiries and resolve issues promptly, maintaining a high level of customer trust and satisfaction.
- Engaged in continuous professional development to stay current with industry trends and best practices, ensuring the delivery of top-notch service to all customers
Education
Diploma - Medical Billing and Coding
Fortis Institute
2010
Skills
- Financial Data Processing
- Healthcare and Business Coding Skills
- Accounts Payable Management
- Experience in ICD-9-CM Coding
- Digital Payment Management
- Persuasive Communication Skills
- Streamlined Document Control
- Cross-Functional Collaboration
- Accounting Report Analysis
- Customer Support Experience
- Skilled in Microsoft Office Applications
- Advanced Spanish Communication
- Insurance Claims Validation
- Banking Operations Assistance
- Proficient in Conflict Resolution Strategies
- Sales proficiency
Languages
Spanish
Native/ Bilingual
Certification
- Medical Billing and Coding Certificate
Additional Information:
- Proficient in QuickBooks, SAP, Oracle, and other accounting software.
- Available for relocation and travel as needed.
Timeline
Accounts Payable Specialist
Florida Medical Clinic
01.2020 - Current
Member Care Advocate
GTE Financial - North Lakeland
12.2017 - 01.2020
Vehicle Finance Coordinator
JP Morgan Chase
10.2016 - 10.2017
Relationship Specialist
Grow Financial Federal Credit Union
04.2014 - 07.2016
- Medical Billing and Coding Certificate
Diploma - Medical Billing and Coding
Fortis Institute
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