Fernanda Vela
El Paso
Summary
Dynamic Project Manager with a proven track record at Suncor Solar & Home Improvement LLC, specializing in workforce training and delivering outstanding customer service. Expert at building strong relationships and driving team productivity through clear communication and efficient organization. Highly skilled in conflict resolution, consistently ensuring project success and exceptional client satisfaction.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Northeast Family Clinic and Pediatrics
01.2025 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Project Manager
Suncor Solar & Home Improvement LLC
03.2024 - Current
- Interacted well with customers to build connections and nurture relationships as the main point of contact with customer from start to finish of project.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to maintain high productivity and performance metrics.
- Demonstrated strong organizational and time management skills while managing all new incoming projects and completed ones.
Sales Manager
Express Factory Outlet
10.2021 - 03.2024
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Completed daily paperwork and computer entry of sales data as established by management.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets and employees focused.
Front Desk Assistant
Apprv LLC
05.2020 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered general questions.
- Resolved customer problems and complaints.
- Promptly received and forwarded incoming communications, such as phone calls, emails, letters, scheduled office meetings and client appointments to appropriate staff.
- Collected credit/debit card payments, processed transactions and updated relevant records.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials.
Education
Associate of Arts - Psychology
El Paso Community College
El Paso, TX12-2019
High School Diploma -
Lydia Patterson Institute
El Paso, TX05-2017
Skills
- Workforce training
- Conflict resolution
- Multitasking
- Work in a fast-paced environment
- Organization and time management
- Exceptional customer service
- Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Northeast Family Clinic and Pediatrics
01.2025 - Current
Project Manager
Suncor Solar & Home Improvement LLC
03.2024 - Current
Sales Manager
Express Factory Outlet
10.2021 - 03.2024
Front Desk Assistant
Apprv LLC
05.2020 - 09.2021
Associate of Arts - Psychology
El Paso Community College
High School Diploma -
Lydia Patterson Institute
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