Fernanda Vergara
Summary
Professional bilingual (Spanish, English) consultant/team leader with significant experience in strategic planning, data analysis, and client relationship management. Expert in driving team collaboration and delivering impactful results in dynamic environments. Track record of utilizing analytical skills to identify growth opportunities and implementing effective solutions to optimize business operations. Known for adaptability, reliability, strong communication abilities, relationship building and collaborating with cross-functional teams to deliver impactful results. Demonstrates expertise in project management, problem-solving, conflict management and fostering positive client interactions to achieve results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
Brighter Strategies
10.2020 - 08.2024
- Provided expert business consulting advice and successfully implemented change initiatives and customized support in industry trends, positioning clients for success in competitive markets.
- Delivered comprehensive project management by coordinating cross-functional teams, relationship building and facilitating communication between various stakeholders.
- Developed comprehensive strategies for clients, monitored and frequently reported on project status to clients and verified projects met client requirements, quality standards and deadlines.
- Established and maintained strong working relationships with key stakeholders, facilitating effective communication channels for collaborative decision-making processes.
- Optimized talent management processes by assessing current practices and recommending strategies for enhancing recruitment, selection, and development efforts.
- Designed and facilitated training programs on cultural intelligence, DEIB principles, leadership development, conflict resolution, and time management while consistently achieving high participant satisfaction rates.
- Evaluated the effectiveness of training programs through data analysis, participant feedback, and observation, making adjustments as needed to improve outcomes.
- Developed over 50 competency models tailored to individual client needs, enhancing strategic alignment, targeted recruitment and aligned talent and performance management strategies.
Presentation/Inbound Team Lead
Target
10.2018 - 10.2020
- Managed cross functional high-performing teams and provided ongoing support to direct reports, addressing concerns or questions promptly.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes, consistently surpassing performance targets and maintaining low employee turnover rates.
- Improved operational workflows through goal setting and collaboration enabling team to productively manage increased workloads without compromising quality standards.
- Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to achieving success.
- Fostered a culture of accountability across teams by setting clear expectations, modeling and providing regular feedback on performance.
- Promoted an engaged and collaborative work environment by proactively addressing conflicts within teams and fostering open communication among team members.
- Maintained strict compliance with safety regulations within the department, resulting in a consistently safe working environment for all team members.
Guest Service Advocate
Target
10.2015 - 10.2018
- Personally assisted large volumes of guests every day with positive attitude and a guest-centric focus and demonstrated success in prioritizing tasks effectively and efficiently.
- Worked effectively with fellow team members to coordinate effective solutions to any inquiry, request or concern and maintain a positive work environment; Assisted in training new team members according to Target expectations and best practices.
- Promptly coordinated with cross-functional teams to ensure seamless resolution of guest concerns and/or issues, resulting in higher satisfaction rates.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
Education
Master of Science - Industrial & Organizational Psychology
University of Maryland
College Park, MD05-2022
Bachelor of Science - Psychology
Le Moyne College
Syracuse, NY12-2018
Skills
- Bilingual (Fluent Spanish and English, intermediate/conversational French)
- Organizational development, process improvement and effective change management
- Attention to detail, effective work planning, managing multiple priorities, time management and prioritization
- Adaptability and resilience in ambiguous environments
- Teamwork, collaboration, and professional communication
- Strategic thinking, effective decision making skills and problem solving
- Strong team leadership and effective people management
- Coaching and mentoring
- Conflict resolution
- Strong relationship building skills and client centric focus
- Full cycle recruitment, talent management, performance management and training
Accomplishments
- Effectively led five cross functional teams (Presentation, Inbound, PPC, HBA, Stationary, ) as a Team Leader at Target, driving business operations and directly leading and guiding 30+ direct and indirect reports towards success every day.
- Improved inventory precision through diligent monitoring, regular audits, accountability, collaboration with team members and executives to identify opportunities for streamlining and process optimization accurately and efficiently. Achieved significant reduction in out-of-stock occurrences, accurate in and out of stock rates, higher guest satisfaction levels and enhanced team member engagement, fueling enhanced business performance, targeted recruitment strategies and overall strategic alignment.
- Have had the honor of being part of high performing successful teams where there is intentionality towards achieving vision and mission by championing company values and culture, placing the guest/client first, model effective leadership and foster environments that promote teamwork, respect, and have genuine commitment to service and excellence.
Certification
- Human Resources Generalist Certificate (Academy to Innovate HR)
- Diversity, Equity, and Inclusion in the Workplace Certificate (USF Muma College of Business)
- Cross-Cultural Leadership Certificate (USF Muma College of Business)
- The 4 Stages of Psychological Safety Certificate (Leader Factor)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Senior Associate Consultant
Brighter Strategies
10.2020 - 08.2024
Presentation/Inbound Team Lead
Target
10.2018 - 10.2020
Guest Service Advocate
Target
10.2015 - 10.2018
Master of Science - Industrial & Organizational Psychology
University of Maryland
Bachelor of Science - Psychology
Le Moyne College
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