Dulce Ayala
Houston,TX
Summary
Dynamic professional with a diverse background ranging from creative tattoo design at Self to enhancing guest relations at 5115 Restaurant and Lounge. Excelled in client consultations and team leadership, significantly improving customer satisfaction. Skilled in drawing and sketching, coupled with exceptional patience and empathy, adept at driving projects to completion with strategic planning and creativity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Tattoo Artist
Self
01.2022 - Current
- Provided consultations for potential clients, guiding them through the design process and addressing any concerns or questions.
- Created custom tattoo designs for customers.
- Collaborated closely with clients during design revisions to ensure their vision was accurately captured before beginning the tattoo process.
- Kept areas neat and clean and equipment sanitized.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Maintained schedule and kept appointment times.
Family Babysitter
Alpesh Desai
10.2016 - 12.2021
- Played games, worked on puzzles, and read books to young children.
- Led indoor and outdoor activities to entertain and occupy children.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
Tax Preparer Assistant
Texas Taxes
06.2016 - 08.2016
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Kept up-to-date on changing tax laws and regulations to ensure correct application during the preparation process.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
Head Hostess
5115 Restaurant and Lounge
05.2015 - 05.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Waitress
Dgn Factory
03.2014 - 05.2015
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Psychology
Wharton County Junior College
Wharton, TX08.2015
GED -
Elsik High School
Houston, TX 05.2001 -
Skills
Drawing and sketching
Pain Management Techniques
Creativity and imagination
Patience and Perseverance
Customer Service
Payment Processing
Patience and Empathy
Child Supervision
Guest Relations Management
Safe Food Handling
Dining area maintenance
Team Leadership
Strategic Planning
Timeline
Tattoo Artist
Self
01.2022 - Current
Family Babysitter
Alpesh Desai
10.2016 - 12.2021
Tax Preparer Assistant
Texas Taxes
06.2016 - 08.2016
Head Hostess
5115 Restaurant and Lounge
05.2015 - 05.2016
Waitress
Dgn Factory
03.2014 - 05.2015
GED -
Elsik High School
05.2001 -
Psychology
Wharton County Junior College