Summary
Overview
Work History
Education
Skills
Social media promotions
Timeline
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Fernanda Aguilar

Fernanda Aguilar

medical assistant
Jacksonville,Florida

Summary

A motivated multi-experienced employee with bilingual background willing to expand her knowledge with anything coming in contact. A Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

3
3
years of professional experience

Work History

Server

Sahara Cafe & Bar
08.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Ryan
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits..

Medical Assistant

Agape Community Center
05.2020 - 10.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Obtained all prescribed laboratory testing.
  • Tested and recorded blood glucose levels.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

No Degree - Certification

Florida Career College
Jacksonville, Fl
05.2020

High School Diploma -

Edward H. White High School
Jacksonville, FL
05.2019

Skills

  • Transactions and Cash Handling
  • Dining Room Cleaning and Upkeep
  • High-Volume Dining
  • Age Verification
  • Covid Symptom Screening
  • Customer Service and Rapport
  • Medical Report Preparation
  • Bookkeeping Support
  • Critical Thinking
  • Office Supplies and Inventory
  • Organization and Time Management
  • Computerized Maintenance Management Systems
  • Healthcare Administration
  • Referral Tracking
  • Patient Referral
  • Financial Documentation
  • Understanding Customer Needs
  • Interpretation and Translation Services

Social media promotions

Help local Cafe with reaching customer via social media communications

Timeline

Server

Sahara Cafe & Bar
08.2022 - Current

Medical Assistant

Agape Community Center
05.2020 - 10.2022

No Degree - Certification

Florida Career College

High School Diploma -

Edward H. White High School

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Fernanda Aguilarmedical assistant