Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Team Manager
Timeline
Generic

Fernande Desiree Nguenkam Wete

Lubbock,TX

Summary

Experienced and reliable French bilingual as well as detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Hardworking and methodical with excellent organizational and communication skills. Familiar with handling customers' accounts in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Account Associate

VXI Global Solutions - Lubbock
02.2022 - Current
  • Serviced high volume of calls while providing excellent customer service, handles over 50 calls per day.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
  • Maintained detailed documentation using RCMS
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.

Bilingual Customer Service Representative

Eservice Des Auges
08.2019 - 11.2021
  • Gained customer trust by providing knowledgeable and accurate information in both French and English.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Utilize French proficiency to build relationships with French-speaking customers.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
  • Met customer service objectives by providing superior customer service to French-speaking customers.
  • Assisted customers with French-language inquiries in a timely and professional manner.
  • Provided language translation services for customer service inquiries.

Bilingual Customer Care Representative

Babylove Creche Et Prematernelle
04.2017 - 01.2018
  • Responded to customer needs through competent customer service and prompt problem-solving, managed over 50 customer calls per day.
  • Utilized French Proficiency to assist call-in customers with questions and corresponding solutions.
  • Increased sales by 25%.
  • Navigated multiple computer systems and applications to find information both in English and French.
  • Communicated with French and English clients regarding account services, registrations, and balances.
  • Delivered prompt service to prioritize customer needs both in French and English.
  • Promptly responded to inquiries and requests from prospective customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Bilingual Early Childhood Educator Assistant

Babylove Creche Et Prematernelle
01.2016 - 01.2017
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Supervised children during in-classroom activities and on playground using basics of both French and English.
  • Engaged and entertained children through recreational and educational activities in French and English.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities and French and English.

Education

Masters 1 in Business Corporate And Finance Law - Business Law

University of Douala
Douala, Cameroon
10.2016

Bachelor in Private Law - Law

University of Douala
Douala,Cameroon
10.2015

High School Diploma -

Government Bilingual High School
Douala, Cameroon
08.2009

Skills

  • Customer Interaction
  • Interpretation and Translation Services
  • Organizational Performance
  • Communications Strategies
  • Persuasion Techniques
  • Effective Customer Communication
  • Customer Data Confidentiality
  • SEO Strategies
  • Client Needs Assessment
  • Calm and Professional Under Pressure

Certification

  • Certified Emergency roadside agent, VXI Global Solutions.
  • HERTZ ers Training - 5 weeks.

Hobbies

As much as i love my customer service career, one of my true love is cooking. I love discovering and trying out new recipes. If am not at the call center, more than likely i will in the Kitchen cooking and baking. I love travelling and everything related to music, in my spare time i enjoy listening to music and doing some researches

Languages

French
Native or Bilingual
English
Native or Bilingual

Team Manager

Melissa Djumo  : +1(737)343-1463

Timeline

Customer Account Associate

VXI Global Solutions - Lubbock
02.2022 - Current

Bilingual Customer Service Representative

Eservice Des Auges
08.2019 - 11.2021

Bilingual Customer Care Representative

Babylove Creche Et Prematernelle
04.2017 - 01.2018

Bilingual Early Childhood Educator Assistant

Babylove Creche Et Prematernelle
01.2016 - 01.2017

Masters 1 in Business Corporate And Finance Law - Business Law

University of Douala

Bachelor in Private Law - Law

University of Douala

High School Diploma -

Government Bilingual High School

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Fernande Desiree Nguenkam Wete