Fernandelle Jean
Port Saint Lucie
Summary
Experienced in maintaining cleanliness and organization within work environments, ensuring compliance with safety protocols while operating machinery. Demonstrated ability to transport goods efficiently and assist in packaging and labeling products for shipment. Proven conflict resolution skills, effectively addressing customer complaints and staff disputes in a professional manner. Trained new employees on company policies and procedures, contributing to a cohesive team environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Walmart DC7038
Ft. Pierce
02.2020 - Current
- Transported goods to designated areas within the warehouse facility.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Assisted in packaging and labeling of products for shipment.
- Preserved safe work environment by maintaining clean workstations.
Shift Manager
Wendy's restaurant
Port Saint Lucie
05.2014 - 01.2020
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between staff members in a professional manner.
- Monitored inventory levels and placed orders for supplies as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained cleanliness and organization of work area.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
Shift Manager
Mc Donald's Restaurants
Port Saint Lucie
09.2008 - 05.2016
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Trained new employees on company policies, procedures, and job responsibilities.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
High School Diploma -
GOLIATH ACADEMY
Lake Worth, FL01-2022
Skills
- Forklift operation
- Self-motivated and disciplined
- Order fulfillment
- Safety compliance
- Product labeling
- Packaging techniques
- Team leadership
- Conflict resolution
- Customer service
- Employee training
- Time management
- Able to lift and carry 40 lbs
Languages
Creole
Native/ Bilingual
Certification
Shift management certificate January 18-20, 2012
Serve safe cecertificate
Accomplishments
- Employee of the month Certificate
Timeline
Warehouse Worker
Walmart DC7038
02.2020 - Current
Shift Manager
Wendy's restaurant
05.2014 - 01.2020
Shift Manager
Mc Donald's Restaurants
09.2008 - 05.2016
High School Diploma -
GOLIATH ACADEMY