Fernando Aca
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Jr Account Executive, Customer Service Assistant
Stellae International (Dover Street Market New York)
04.2022 - 01.2024
- Coordinate with the client to plan, organize and action deliveries, special projects and urgent requests delivering customer service excellence
- Update inventory, create orders of high volume, create PO's for invoices, create BOL for deliveries, monthly reports for Accounts Payable
- Coordinating with the Ecommerce team to fulfill online and store orders and update them with inventory accuracy
- Managing order flow and backorders to ensure there are no discrepancies
- Guiding and training a team of 6 and above to complete time sensitive tasks
- Process payroll for 6 employees every pay period
- Coordinate with warehouse managers to ensure rules and protocols are followed
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Successfully managed client expectations by setting realistic goals and providing regular updates on progress towards achieving them.
- Collaborated with cross-functional teams to deliver outstanding results for clients on various projects.
- Participated in weekly team meetings to discuss ongoing projects and strategize improvements for better client outcomes.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Team Leader
Stellae International (Dover Street Market New York)
03.2016 - 02.2022
- Work with a team of 5 and above along with the team leader to ship the client's merchandise under specific requests and instructions
- Tag and receive merchandise into inventory system with assistance from the Account Executive
- Maintain inventory accuracy and organization to create trust between warehouse and the client
- Move high volumes of merchandise and material between warehouses to sustain delivery activities
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Use warehouse machines and equipment to keep an organized environment
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Received new stock and input values into computer system.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Fulfillment
Lord and Taylor
08.2017 - 01.2018
- Pick and Pack high volume of orders and ship as requested by customers
- Work as a team member to provide the highest level of service to customers and clients
- Recommend, select and help locate merchandise based on customer needs
- Unloading new merchandise and organizing by clothing type and gender
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Store Stocker, Cashier
QV Pharmacy
08.2015 - 02.2016
- Created welcoming positive customer experience while entering sales at front cash registers
- Worked collaboratively in a team of 4 to create an inviting service-oriented store for customers and employees
- Collaborated with a team to merchandise products, manage store inventory and organize stock
- Reduced stock discrepancies by conducting periodic inventory checks and correcting errors in the system.
- Assisted in loss prevention efforts through proper product placement, labeling, and monitoring of high-theft areas.
- Minimized out-of-stock situations with attentive monitoring of product levels on shelves throughout the day.
- Contributed to positive work culture by assisting colleagues in their duties when needed and sharing best practices for stocking procedures.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY08.2015
Skills
- Inventory management
- Database entry
- Ecommerce fulfillment
- Relationship building and management
- Account oversight
- Team Leadership
- Bilingual
- Multitasking Abilities
- Adaptability
- Written and verbal communication
- Employee timesheet processing
- Microsoft office
Timeline
Jr Account Executive, Customer Service Assistant
Stellae International (Dover Street Market New York)
04.2022 - 01.2024
Fulfillment
Lord and Taylor
08.2017 - 01.2018
Team Leader
Stellae International (Dover Street Market New York)
03.2016 - 02.2022
Store Stocker, Cashier
QV Pharmacy
08.2015 - 02.2016
High School Diploma -
Hillcrest High School
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