Fernando Acevedo

IT Technician

Info Tech CFL

03.2023 - Current

Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Proved successful working within tight deadlines and a fast-paced environment.
Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.
Installed, configured and maintained computer systems and network connections.
Created user accounts and assigned permissions.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Configured and tested new software and hardware.
Researched and identified solutions to technical problems.
Responded to customer inquiries and provided technical assistance over phone and in person.
Tested new software and hardware prior to deployment.