Fernando Aguilar
Long Beach,CA
Summary
Seasoned Security Officer equipped with excellent communication and customer service skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
Los Angeles, CA
01.2024 - Current
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Maintained order during special events such as concerts and conferences.
- Provided customer service assistance to staff and visitors in a professional manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Manager
MCF Professional Mufflers
Gardena, CA
01.2022 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed contracts before signing them on behalf of the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Security Guard
CSC Security
Inglewood, CA
11.2022 - 01.2024
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Maintained order during special events such as concerts and conferences.
- Provided customer service assistance to staff and visitors in a professional manner.
- Assisted with searches of personnel, vehicles, packages.
- Answered questions from the public regarding facility rules and regulations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Hawthorne High School
Hawthorne, CA11-2011
Skills
- Criminal Law Understanding
- Reliability
- Physical Stamina
- Vigilant and Watchful
- Security Procedures Knowledge
- Patrolling
- Traffic Control
- English Fluency
- Work Ethic
- Crime Prevention
- Surveillance
- De-Escalation Techniques
- Radio Communication
Languages
English
Professional
Spanish
Professional
Certification
- Guard Card
Affiliations
I usually take my family out on sundays to hikes, and walks to the beach, or to play sports
Timeline
Security Guard
Allied Universal Security Services
01.2024 - Current
Security Guard
CSC Security
11.2022 - 01.2024
Manager
MCF Professional Mufflers
01.2022 - Current
Hawthorne High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Terance KisselTerance Kissel
Barista at Trung Nguyen E-CoffeeBarista at Trung Nguyen E-Coffee