Fernando Alejandro
Huntsville,AL
Summary
Renewals Specialist with over 3 years of experience in driving contract renewals and managing CRM/ERP tools. Demonstrated ability to exceed renewal targets while ensuring compliance in dynamic environments. Expertise in customer retention strategies and process optimization.
Overview
7
7
years of professional experience
Work History
Maintenance Contract Representative
Hexagon ALI
Madison, Alabama
07.2022 - Current
- Administered and maintained contract renewals by tracking statuses and preparing quotes, achieving renewal goals of $5M+ in contract renewals with a 98% retention rate.
- Created and tracked quotes using Salesforce and Dynamics GP.
- Ensured timely renewals to avoid service lapses.
- Collaborated with account teams to support upsells and resolve issues.
- Maintained compliance with policies and export regulations.
- Kept detailed, audit-ready documentation to support compliance with internal controls and audit requirements.
Assistant Bakery Manager
Publix Super Markets Inc
Madison, AL
10.2018 - 07.2022
- Led team operations, training, and food safety compliance.
- Streamlined workflows and improved customer satisfaction.
- Managed hiring, development, and performance reviews.
- Promoted a safe and productive work environment.
Education
Master of Arts - Ministry Studies
Lee University
Cleveland, TNBachelor of Science - Youth Ministry
Lee University
Cleveland, TNSkills
- Contract Renewals & Compliance
- Salesforce & Microsoft Dynamics GP
- Quote Generation & Follow-ups
- Customer Relationship Management
- Data & Document Management
- Microsoft Office Suite
- Contract negotiations
- CRM & ERP software expertise
Languages
Spanish - Professional
References
References available upon request.
Timeline
Maintenance Contract Representative
Hexagon ALI
07.2022 - Current
Assistant Bakery Manager
Publix Super Markets Inc
10.2018 - 07.2022
Master of Arts - Ministry Studies
Lee University
Bachelor of Science - Youth Ministry
Lee University
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