Fernando Alejandro Mayol Pompa
Brandon,FL
Summary
Dedicated and customer-focused professional with no experience in customer service but with 3 years of experience dealing with hotels clients. Seeking to leverage my skills in communication, problem-solving, and client relations to contribute to Call Center Operations's mission of delivering exceptional customer experiences.
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors.
Overview
3
3
years of professional experience
Work History
Busser
Seminole Hard Rock Hotel & Casino Tampa FL
Tampa, Florida
01.2025 - 06.2025
- Maintained cleanliness of dining areas and ensured proper table settings.
- Assisted servers by delivering food and beverages to guests promptly.
- Collaborated with kitchen staff to replenish supplies during busy shifts.
- Helped set up and break down dining space for events and functions.
- Monitored guest needs and communicated requests to service team members.
- Employed proper sanitation practices while handling dishes and utensils.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Grill Cook
Chipotle
Tampa, Florida
08.2024 - 12.2024
- Prepared and grilled high-quality meats and vegetables for customer orders.
- Maintained cleanliness and organization of the grill station throughout shifts.
- Collaborated with team members to ensure efficient food preparation during peak hours.
- Monitored cooking times and temperatures to ensure food safety standards were met.
- Assisted in training new grill cooks on cooking techniques and station procedures.
- Ensured proper handling of grill equipment to maintain safety protocols.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Economic Director
Sucursal Islazul Granma
Granma, Cuba
01.2024 - 05.2024
- Directed the financial activities of the tourist branch, ensuring compliance with financial regulations and company policies.
- Developed and implemented financial plans to support the branch's growth and profitability.
- Led a team of financial professionals, fostering a collaborative and high-performance work environment.
Deputy Hotel Manager
Sierra Maestra Hotel
Bayamo, Cuba
08.2022 - 12.2023
- Managed hotel operations and ensured exceptional guest experiences through effective team leadership and service standards.
- Oversaw the economic department, streamlining financial processes and improving budget management.
- Enhanced customer satisfaction by resolving guest issues promptly and maintaining high service standards.
Specialist in Economic Management
Sucursal Islazul Granma
Granma, Cuba
01.2022 - 07.2022
- Analyzed financial data and prepared reports to support decision-making and strategic planning.
- Implemented financial strategies to optimize revenue and control costs.
- Collaborated with other departments to ensure efficient operations and high customer satisfaction.
Education
Bachelor of Economics -
Granma’s University
Granma, CubaSkills
- Excellent communication and interpersonal skills
- Proficient in CRM software (eg, Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and handle high-stress situations
- Expertise in economics
- Expertise in finance
- Expertise in business administration
- Expertise in tourism
- Expertise in customer service
- Expertise in the commercial area of hotels and hotel branches
- Sanitation practices
- Timely food delivery
- Equipment handling
- Food safety compliance
- Inventory management
- Effective communication
- Team collaboration
- Attention to detail
- Conflict resolution
- Problem solving
- Training assistance
- Positive attitude
- Cleaning procedures
- Memory retention
- Food running
- Training and coaching
- Food safety
- Working under pressure
- Food safety practices
- Effective problem solving
Timeline
Busser
Seminole Hard Rock Hotel & Casino Tampa FL
01.2025 - 06.2025
Grill Cook
Chipotle
08.2024 - 12.2024
Economic Director
Sucursal Islazul Granma
01.2024 - 05.2024
Deputy Hotel Manager
Sierra Maestra Hotel
08.2022 - 12.2023
Specialist in Economic Management
Sucursal Islazul Granma
01.2022 - 07.2022
Bachelor of Economics -
Granma’s University