Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Fernando Alvarez-Flores

Auburn,WA

Summary

I currently attend UW Seattle. Effort in school throughout the years would depict me as a hard-working individual who always strives to be the best they can possibly be. In high school I would challenge myself with honors/ap classes while keeping a high cumulative grade point average. I played soccer since the age of 7 and being on a team taught the importance of collaboration. I believe I am an individual who always tries to succeed in their individual activities. At the very first job at McDonald's I received promotion to shift manager. This didn't only teach manager responsibilities, but it made me grow as a more responsible person. I learned how to communicate with people effectively in order to create a productive working environment. People aren't easy to deal with especially in a manager position but taking care of every crew member made me see life differently. I am a person who likes to listen to other people's opinions in order to see where individual's may stand on a work decision. I can identify strengths and analyze places where improvement is needed. At Burlington I received employee of the month for May. It takes into account multiple managers decisions and customer surveys. This job made the ability to handle sales improve drastically. Also, while working shortage control, I was able to identify hazards at the door and report them immediately. Overall, the experience as a manager, cashier, and shortage control loss & prevention assistant has shaped skills into becoming a reliable worker.

Overview

4
4
years of professional experience

Work History

Inbound,Outbound,Docks

Amazon
06.2023 - 09.2023
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Generated new and repeat sales by offering timely product, service, and technical information.
  • Processed customer order, quote, and return transactions and offered additional products and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Paraeducator

Auburn School District
04.2023 - 06.2023
  • I am in charge of various environments depending on need
  • I am a substitute meaning I get to be at many different schools
  • I have experience in both general and special education
  • All subjects are required to be instructed depending on teacher's instructions.
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Shortage Control/Cashier BurlingtonApril

01.2022 - 04.2023
  • Heartbeat of Burlington Award- Employee of the Month-May
  • Maintain a positive and professional attitude
  • Worked to deliver excellent customer service that addresses all customer needs
  • Accurately and efficiently ringing on register to get customer through the check-out process easily
  • Remain alert and engaged in monitoring the entrance and greeting customers during duration of every shift
  • Worked with asset protection investigators and leadership to address areas of opportunity
  • Performed bag and package checks to enforce all safety and security standards.

Shift Manager

McDonald
01.2021 - 04.2022
  • Improved team knowledge and abilities by training each in proper procedures and standards
  • Met strict quality standards, continuously monitoring food handling and safety
  • Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
  • Investigated and resolved complaints regarding food quality, service, and accommodation
  • Assisted with tasks and work duties during slow periods to maintain team productivity
  • Troubleshooted problems and developed successful solutions
  • Kept all areas clean, organized and in line with company professional standards
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Approached and solved work problems with initiative and sound judgement.

Crew Member

McDonald
01.2020 - 06.2021
  • Promotion to shift manager was awarded
  • Worked closely with managers and fellow crew members to prepare orders
  • Kept order wait times low with fast order taking and payment processing
  • Maintained high cleanliness and health code standards
  • Delivered great service to every guest
  • Prepared foods according to menu standard, safety policies, and company policies.

Education

Bachelor of Arts - English

University of Washington
Seattle, WA
06.2025

Associate of Arts -

Green River College
Auburn, WA
08.2023

High School Diploma -

Auburn Riverside High School
Auburn, WA
06.2021

Skills

  • Bilingual
  • Hard-Work
  • Focus
  • Consistency
  • Collaboration
  • Adaptability
  • Collaboration
  • Empathy
  • Listening
  • Time Management

Additional Information

  • Billingual Work-Ethic Leadership Team Work Communication Collaboration Adaptability

Languages

Spanish
Native or Bilingual

Timeline

Inbound,Outbound,Docks

Amazon
06.2023 - 09.2023

Paraeducator

Auburn School District
04.2023 - 06.2023

Shortage Control/Cashier BurlingtonApril

01.2022 - 04.2023

Shift Manager

McDonald
01.2021 - 04.2022

Crew Member

McDonald
01.2020 - 06.2021

Bachelor of Arts - English

University of Washington

Associate of Arts -

Green River College

High School Diploma -

Auburn Riverside High School
Fernando Alvarez-Flores