FERNANDO ALVAREZ
Corona,NY
Summary
Developed leadership and strategic planning skills through ROTC program at Fordham University, leading team exercises and coordinating training sessions. Demonstrated ability to manage complex projects and motivate peers, resulting in improved team performance and efficiency.
Overview
2026
2026
years of professional experience
Work History
Aircraft Coordination Center – Tower Agent
Delta Air Lines, LaGuardia Airport
Queens, NY
2022 - Current
- Coordinated daily flight operations in compliance with federal regulations and company standards.
- Served as liaison among pilots, flight crew, and government agencies, including Federal Aviation Administration.
- Enforced safety policies and operational procedures to maintain secure and efficient operations.
Operations Agent 120/RTSM ALA/LDD
Delta Air Lines, LaGuardia Airport
Queens, NY
03.2018 - 01.2022
- Spearheaded problem-solving initiatives while mentoring frontline agents to maintain professional standards.
- Managed flight weight and data records in accordance with FAA regulations.
- Utilized operational tools such as Delta Term, Nexus, IROP, and RFID systems to enhance efficiency.
- Ensured compliance with workplace safety protocols and optimized ramp operations at LaGuardia Airport.
Ramp Agent
Delta Air Lines, LaGuardia Airport
Queens, NY
12.2017 - 03.2018
- Managed manifests for passengers, baggage, mail, and freight to ensure accuracy.
- Directed cargo loading and unloading processes to maintain optimal weight distribution.
- Scanned and entered shipment data utilizing barcode and manual systems for efficiency.
Store Manager
GNC - General Nutrition Center
Queens, NY
08.2014 - 09.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Criminal Justice
Berkeley College
New York, NYSkills
- Aviation operations and safety compliance
- Team leadership and mentorship
- Weight and balance management
- Regulatory communication
Languages
Spanish
Native or Bilingual
Timeline
Operations Agent 120/RTSM ALA/LDD
Delta Air Lines, LaGuardia Airport
03.2018 - 01.2022
Ramp Agent
Delta Air Lines, LaGuardia Airport
12.2017 - 03.2018
Store Manager
GNC - General Nutrition Center
08.2014 - 09.2016
Aircraft Coordination Center – Tower Agent
Delta Air Lines, LaGuardia Airport
2022 - Current
Associate of Arts - Criminal Justice
Berkeley College