Fernando Alvarez
Sylmar,United States
Summary
Seeking a position where I can continuously learn and maximize my talents, passion, and dedication for guests to create an amazing experience.
Provide outstanding customer service etiquette Able to quickly and accurately service guests Team player and Individual worker Can quickly resolve issues and concerns Good with time management Computer Proficient Work well under high pressure situations
Overview
10
10
years of professional experience
Work History
Ride Operator/ Cars Land Lead
DISNEYLAND RESORT
05.2024 - 02.2026
- Secured patrons' safety by ensuring they were seated properly and that safety belts and bars were fastened before ride initiation.
- Inspect riding devices for any malfunctions before opening to public.
- Enforce all safety regulations and stay current with safety rules and procedures.
- Consistently adhered to device maintenance and safety procedures to ensure operational efficiency and guest safety.
- Collaborated with ride operations team in Zone 4 at The Disneyland Resort to enhance guest experience.
- Delivered exceptional service to guests, ensuring high levels of satisfaction during attraction experiences.
- Provide assistance to patrons entering and exiting ride.
- Monitored and reported unsafe conditions to Manager, contributing to a safer ride environment.
- Respond to emergency situations effectively and report any collisions and accidents to Manager in a timely manner.
Shift Lead
Starbucks Coffee Company
07.2016 - 04.2024
- Welcomed guests and staff, creating a friendly atmosphere.
- Supervising employees, assigning duties, and creating a shift schedule.
- Trained new crew members, fostering customer service skills and maintaining operational standards.
- Managed mobile orders, ensuring timely preparation and presentation of food and drinks.
- Intake of all orders, payments including cash and credit card transactions.
- Maintaining cleanliness in dining room area by following all sanitary procedures.
- Monitored compliance with company policies and health standards.
- Receive shipments and put away products mopping floors and washing dishes.
Education
High School Diploma -
Compass Charter High School
Sherman Oaks, CA06-2017
Skills
- Emergency procedures management
- Safety protocols
- Operational efficiency
- Shift management
- Hospitality management
- Staff training and development
- Customer service excellence
- Team collaboration
- Effective communication skills
- Attention to detail
Timeline
Ride Operator/ Cars Land Lead
DISNEYLAND RESORT
05.2024 - 02.2026
Shift Lead
Starbucks Coffee Company
07.2016 - 04.2024
High School Diploma -
Compass Charter High School