Fernando Amezquita
Casselberry,FL
Summary
Dynamic and ambitious professional thriving in fast-paced and challenging work environments. Dedication to surpassing expectations and providing top-notch customer service. Team-oriented individual who is hard-driving and respectful. Strong communication skills and approach every task with self-confidence and self-motivation. Highly motivated sales professional with extensive experience in customer service and sales. Track record includes driving increased sales, improving the buying experience, and elevating company profile with the target market. Detail-oriented Account Supervisor capable of overseeing high-profile accounts simultaneously, ensuring flawless financial oversight and implementing strategic marketing plans. Customer-focused leader excelling in new client acquisition and retention through strategic planning and meticulous accounting. Collaborative supervisor prioritizing motivational leadership and innovative team accountability safeguards.
Overview
13
13
years of professional experience
Work History
Account Supervisor
JPMorgan Chase
03.2020 - 08.2024
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Tracked expenses with spreadsheets and reported on client budgets.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
Mobile Expert
T-Mobile US Inc. (corporate)
01.2016 - 01.2020
- Consulted work orders, job instructions and blueprints to verify completion of project actions in line with outlined specifications.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Key Holder.
- Responsible for accepting inventory and all other merchandis.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Sales Representative
T-Mobile ( Authorized Dealer)
08.2014 - 11.2015
- Contacted satisfied customers to offer additional services.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Collected and processed payments.
- Helped resolve client problems quickly with superior customer service.
- Opening/closing procedures.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Metro PCS
03.2011 - 07.2014
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Ability to asses and understand customer needs to provide solutions in a prompt and courteous manner.
- Responsible for inventory paperwork.
- Consistently strive to update level of knowledge of Metro PCS products and services in order to proactively and accurately present information to customers.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL06.2009
Associate of Arts -
Seminole State College of Florida
Sanford, FL05.2012
Skills
- Bilingual
- Presentations and public speaking
- Sales Expertise
- Account Management
- Sales and marketing strategies
- Merchandising Expertise
- Staff training
- Description and Demonstration of Products
- Client Relationship Building and Management
- Account Administration
- Claims Investigation
- Claims Processing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Account Supervisor
JPMorgan Chase
03.2020 - 08.2024
Mobile Expert
T-Mobile US Inc. (corporate)
01.2016 - 01.2020
Sales Representative
T-Mobile ( Authorized Dealer)
08.2014 - 11.2015
Sales Representative
Metro PCS
03.2011 - 07.2014
High School Diploma -
Lake Howell High School
Associate of Arts -
Seminole State College of Florida
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