Fernando Antuna
Aurora,CO
Summary
Experienced bank teller with expertise in cash handling and conflict resolution. Proven track record of delivering outstanding customer service while ensuring transaction accuracy. Strong ability to manage customer inquiries and resolve issues efficiently.
Overview
4
4
years of professional experience
Work History
Bank Teller
Key Bank
Aurora, Colorado
01.2023 - 03.2024
- Assisted customers with account inquiries and provided product information.
- Processed customer transactions accurately and efficiently at Key Bank.
- Maintained cash drawer integrity by balancing daily transactions.
- Resolved customer complaints by identifying issues and offering solutions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Car Salesperson
AutoMart Usa
Aurora, Colorado
06.2020 - 10.2022
- Guided customers in vehicle selection based on specific needs and preferences.
- Demonstrated vehicle features during test drives to enhance customer experience.
- Negotiated sales terms effectively to close deals and increase revenue.
- Maintained up-to-date knowledge of inventory and current promotions at AutoMart USA.
- Cultivated relationships with customers to promote repeat business opportunities.
- Conducted follow-up calls to assess customer satisfaction after purchases.
- Established connections with potential buyers through proactive phone calls and emails.
- Welcomed customers and provided comprehensive product information.
Education
High School Diploma -
Aurora Central Highschool
Aurora, CO06-2019
Some College (No Degree) - Business Administration
Johnson & Wales University
Providence, RISkills
- Cash handling
- Time management
- Conflict resolution
- Empathy and patience
Timeline
Bank Teller
Key Bank
01.2023 - 03.2024
Car Salesperson
AutoMart Usa
06.2020 - 10.2022
High School Diploma -
Aurora Central Highschool
Some College (No Degree) - Business Administration
Johnson & Wales University