Fernando Avila
Los Angeles,CA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. Seasoned Payroll Specialist bringing 6 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
8
8
years of professional experience
Work History
Account Executive - Payables and Receivables
AIR TEC
09.2022 - Current
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using excel or microsoft.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Human Resources Payroll Manager
SHARON CARE CENTER
05.2018 - 09.2022
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Processed payroll garnishments such as tax liens and child support.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reviewed time records for 100 employees to verify accuracy of information.
- Calculated deductions and processed payroll for employees.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Customer Service Specialist
Work Boot Warehouse
03.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Airport Customer Service Agent
LAX Airport
09.2016 - 10.2017
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
Cashier Team Lead
Starbucks, Target
06.2015 - 09.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Led cashiers and associates in providing thoughtful customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Associate of Business Administration - Business Administration
California State University - Los Angeles
Los Angeles, CA06.2018
High School Diploma -
Linda Marquez High School
Huntington Park, CA07.2014
Skills
- Account Auditing
- Sage 50
- Financial Records and Reporting
- Federal Regulation Compliance
- Inventory Management
- Accounts Receivable
- Customer Relations
- Data Analysis
- Accounts Payable
- Financial Research
- Word Processing
- Financial Management
- Payment Calculation
- Proactive and Self-Motivated
- Financial Recordkeeping
- Loan and Account Monitoring
- Cash Management
- Microsoft Office
- Financial Software
- Invoicing and Billing
- Payroll Preparation and Processing
- Document Coding and Classification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Account Executive - Payables and Receivables
AIR TEC
09.2022 - Current
Human Resources Payroll Manager
SHARON CARE CENTER
05.2018 - 09.2022
Customer Service Specialist
Work Boot Warehouse
03.2017 - 03.2020
Airport Customer Service Agent
LAX Airport
09.2016 - 10.2017
Cashier Team Lead
Starbucks, Target
06.2015 - 09.2016
Associate of Business Administration - Business Administration
California State University - Los Angeles
High School Diploma -
Linda Marquez High School
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