Fernando Avila

• Maintained records by imaging invoices, debits, and credits.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Handled day-to-day accounting processes to drive financial accuracy.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
• Resolved payroll discrepancies quickly and successfully 100% of time

CPR ADMINISTRATOR

• Reporting weekly earning to General Contractors for labor cost on public work projects
• Entering hours work and calculating fringe benefits and garnishment into sage 100 program, LCP Tracker website and to the Department of Internal Revenue
• Processing month contributions to Local Unions , i.e 401K, Pension , Vacation

• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Processed payroll garnishments such as tax liens and child support.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reviewed time records for 100 employees to verify accuracy of information.
• Calculated deductions and processed payroll for employees.
• Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Completed over 100 new orders per day with 100% accuracy and consistently high customer satisfaction scores

• Answered general questions about parking fees, facilities, and directions.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
• Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
• Produced and shared customer service reports to support management decision-making
• Managed over 60 customers calls per day

• Communicated with customers and team members to solve problems.
• Assisted customers 100% of time by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Received and processed customer payments.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Trained team members on cash register operation and cash handling.