Summary
Work History
Education
Skills
Languages
Timeline
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Fernando Baez Carmona

Fernando Baez Carmona

Miami,FL

Summary

Hardworking Restaurant Manager with 13 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Flexible and organized Restaurant Manager with 13 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Manager

Despecho Bar
CDMX, Mexico
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Manager of Operations

Johnny's Club
Havana, Cuba
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Restaurant Co-Owner

Lolita Bar & Restaurant
Havana, Cuba
  • Recruited, interviewed and hired qualified kitchen staff members according to company standards.
  • Negotiated contracts with vendors for food supplies at competitive prices.
  • Established policies for staff members regarding dress code, punctuality.
  • Developed and implemented marketing strategies to increase restaurant visibility and customer base.
  • Evaluated employee performance and provided feedback to ensure quality service.

Manager of Operations

Bon Appetit Bar/Restaurant
Havana, Cuba
  • Hired and onboarded team members to meet immediate and expected demand.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Manager of Operations

Fantaxy Bar
Havana, Cuba
  • Performed opening and closing procedures each day.
  • Monitored patron alcohol consumption to encourage safety.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Poured wine, beer and cocktails for patrons.
  • Counted registered, resolved discrepancies and prepared daily deposits.

Bartender/Bar Waiter

Mio & Tuyo Bar
Havana, Cuba
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Education

Some College (No Degree) - Foreign Language Teacher Education

Foreign Language School Abraham Lincoln
Havana

Skills

  • Reservation handling
  • Customer Engagement
  • Schedule Coordination
  • Operations Management
  • Restaurant operations management
  • Recruitment
  • Staff Management
  • Menu development
  • Food Service Background
  • Adaptable
  • Supervisory skills
  • Shift Management
  • Team Management
  • Full service restaurant background
  • Catering Coordination
  • Stable work history
  • Customer service best practices
  • Relationship Building
  • Event Coordination
  • Quality Control
  • Staff Supervision
  • Employee Supervision
  • Team Leadership
  • Front of House Management
  • Reliability
  • Catering Services
  • Effective Communication
  • Adaptability and Flexibility
  • Professionalism
  • Problem-Solving
  • Excellent Communication
  • Interpersonal Skills
  • Problem-solving abilities

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Manager

Despecho Bar

Manager of Operations

Johnny's Club

Restaurant Co-Owner

Lolita Bar & Restaurant

Manager of Operations

Bon Appetit Bar/Restaurant

Manager of Operations

Fantaxy Bar

Bartender/Bar Waiter

Mio & Tuyo Bar

Some College (No Degree) - Foreign Language Teacher Education

Foreign Language School Abraham Lincoln

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Fernando Baez Carmona