FERNANDO BAUTISTA
The Bronx,NY
Summary
Strong willed Telemarketer with high level of enthusiasm and energy. Over [Number] years of experience in call center environments. Possessing skills in developing rapport with each customer. Established Telemarketer with top-notch closing talents. Patient and sensitive to customers' apprehensions and needs. Offers mastery in Word, Excel, PowerPoint, Outlook and computer dialing software. Knowledgeable Telemarketer with [Number] years of experience. Energetic, professional and results-driven. Experienced in cold calls, fundraising, sales and management. Versatile and confident Telemarketer with [Number] years of experience in chaotic call center environment. Collaborative member of dedicated and revenue-driven team with tenacity and consumer-oriented approach to supporting long-and-short-term sales goals. Emotionally resilient and sympathetic company representative with enduring professionalism despite high-pressure circumstances.
Overview
5
5
years of professional experience
Work History
Telemarketing Sales Representative
Universal Survey
14 PENN PLZ STE 1001, NEW YORK, NY 10122-1001
08.2011 - 03.2016
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Attained $[Amount] in sales targets on monthly basis.
- Streamlined the lead generation process for better efficiency by maintaining an organized database of contact information and call records.
- Recorded contact information of customers and potential customers in internal database.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree -
JOHN F KENNEDY HIGH SCHOOL
The Bronx, NYSkills
- Professional Communication
- Inbound and outbound calls
- Outbound and inbound calls
- Outbound Calling
- Results-Driven
- Appointment Scheduling
- Outbound telemarketing
- Follow-up skills
- Objection handling
- Technical skills
- Call Control
- Scripted calls
- Sales Strategies
- Data reporting
- Warm Calling
- Building rapport
- Sales expertise
- Sales proficiency
- Documentation
- Target Achievement
- Product and service knowledge
- Customer Relationship Management
- Product Knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Money handling abilities
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Team Development
- Order Processing
- Data Collection
Timeline
Telemarketing Sales Representative
Universal Survey
08.2011 - 03.2016
No Degree -
JOHN F KENNEDY HIGH SCHOOL