Fernando Belleza
Commerce City,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance..
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Boulder Medical Center
03.2023 - Current
- Manage a Multi-Specialty Group, which consisted of 48 staff and 18 Providers. The Specialties were: Neurology, Orthopedics, PM&R, Radiology, Gastroenterology, ASC- GI-Lab, Ear Nose & Throat (ENT), Audiology and Podiatry.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Site Operations Manager
South Denver Gastroenterology
05.2021 - 03.2023
- Managed a busy Gastroenterology Practice, which consisted of 14 Medical Assistants. 3 Front Desk and 14 Providers.
- Enhanced site efficiency by streamlining operations and implementing new processes.
- Reduced equipment downtime through proactive maintenance and timely repairs.
- Collaborated with cross-functional teams for seamless project execution and completion.
- Increased employee engagement by implementing training programs and promoting open communication.
- Standardized documentation procedures across all projects, minimizing errors while streamlining information flow within the organization.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained communication between our Endoscopy Centers to assure that we were in compliance.
Patient Access Operations Supervisor
Children Colorado Hospital
01.2018 - 05.2021
- Serves and protects the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
- Manages all aspects of the Patient Access Department, including development, implementation, and outcome achievement of departmental goals and objectives in the ED
- Ongoing collaboration with customers that relate directly or indirectly to the department
- Serves as a resource for departmental team members and ensures accountability of department staff
- Assumes responsibility for completing or assisting on special projects, as assigned by the Manager, including management of the budget and reporting statistics
- Interview, hire, counsel, conduct performance appraisals and perform disciplinary action as needed
- Directing and supervising staff in organizational development plans
- Supporting staff to resolve complex policy operation problems
- Responsible for establishing and maintaining an effective communication protocol with other care sites to ensure a proactive and open approach to managing optimal Patient Access/Revenue Cycle performance
- Create and revise Patient Access policy and procedure for main campus in addition to care sites to ensure standardization and consistency across the organization with collaboration with other leaders and analysts
- Establishes specific goals, objectives, benchmarks in alignment with Revenue Cycle goals
- Acknowledges opportunities in work processes, develops formalized action plans to improve the opportunity and initiates the process improvement work plan
- Responded to and resolved patient inquiries and patient issues within a 24hr time frame
- Planning and implementing organizational systems and procedures in order to improve quality and productively of department
- Monitor trends in POS Collections, Quality Reviews, Missed Registrations, and attendance records of all team members
Business Office Operations Supervisor
University of Colorado Health
07.2015 - 02.2017
- Supervise and coordinate personnel activities including hiring personnel, handle employee complaints, grievances and discipline, counseling, documentation, and conducting performance evaluations
- Provide ongoing performance feedback and coaching
- Schedule staff as appropriate to ensure efficient operations
- Monitor provider schedules for compliance to stated scheduling guidelines
- Schedule and facilitate routine meetings incorporating staff, provider, and ancillary/support service input
- Initiate follow-up on items of concern or needing further investigation
- Maintain right-staffing as volumes change and work interdepartmentally to explore system-wide opportunities to modify systems and processes to further improve quality or reduce cost
- Develop, approve, review, revise, and implement policies and procedures that guide and support the provision of services
- Participate in the development and review of system-wide policies
- Demonstrate knowledge of HR policies and practices and apply consistently
- Monitor departmental budgets, regulatory compliance, departmental contracts, and vendor relations
- Develop specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization
- Developed a share point to better assist our Patient Contact Center.
Care Team Supervisor
University of Colorado Health
08.2004 - 07.2015
- Provide excellent Customer Service and ensure all patients were well attended
- Medical Interpreter for patients and families on a routine basis
- Manage office operations, workflow, office staff- including hiring, performance evaluations, payroll, training, discipline employees, and assist with budget every fiscal year
- Provide support to PARS (Patient Access Representatives) and perform registration and scheduling functions
- Liaison to providers
- Maintain all provider templates in EPIC/Cadence
- Using independent judgment research and resolve any issues regarding patient complaints and billing questions
- Collect data and Run reports to present at meetings regarding Access & Productivity
- Help with the PI (Process Improvement Project) by generating and implementing new processes and being able to reduce our access for NPV by reducing it from 37 days out to 11 days out
- Run daily Financial Auth Reports and work closely with Referral Authorization Center
- Standardize workflows and processes for clinic efficiency
- Work all charge work queues to make sure we are capturing facility fees
- Purchase supplies for the practice and make sure we stay under budget.
Education
Master’s in health care administration -
Colorado State University- Global Campus
CSUSkills
- HIPPA compliance
- Oriented to team collaboration
- Meticulous
- Customer Service
- Strong patient service personality
- Critical Thinking
- Ethical
- Conflict Resolution
- Computer literate (EPIC, Cadence, Excel, Microsoft Word, IDX, Clinical Workstation, Touch works and Position Manager)
- Research and analytical skills
- Process Improvement
- Medical Terminology (Medical Interpreter)
- Health and Safety Compliance
- Contract Management
Certification
CHAA- Certified Healthcare Access Associate
Other Contributions
- Provide the required leadership, support and direction for the practice and special projects
- Created workflow for Covid-19 tent set up for the ED
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Boulder Medical Center
03.2023 - Current
Site Operations Manager
South Denver Gastroenterology
05.2021 - 03.2023
Patient Access Operations Supervisor
Children Colorado Hospital
01.2018 - 05.2021
Business Office Operations Supervisor
University of Colorado Health
07.2015 - 02.2017
Care Team Supervisor
University of Colorado Health
08.2004 - 07.2015
Master’s in health care administration -
Colorado State University- Global Campus
CHAA- Certified Healthcare Access Associate
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