Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Fernando Cabrales

Fernando Cabrales

Yucaipa,CA

Summary

Dynamic professional with extensive experience in customer service and team collaboration, honed at Ross Dress for Less. Proven track record in enhancing customer satisfaction and reducing employee turnover by 20%. Skilled in POS software and adaptable to change, consistently achieving operational excellence through effective communication and detail-oriented management.

Overview

2026
2026
years of professional experience

Work History

Turo Power Host

Self-employeed
2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Amazon FBA Seller

4uenterprises
2006 - Current
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.

Store Manager

Ross Dress for Less
1999 - 2004
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

Assistant Manager

Kmart, Sears Holding
06.1996 - 1999
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Assistant Manager

TJX Companies
1994 - 1996

Assistant Manager

Sears
12.1988 - 1994
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma - General Studies

San Fernando High School
San Fernando, CA
06.1989

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • POS software
  • Staff coordination

Accomplishments

Project Manager for sears

After the Los Angeles riots I lead the team in rebuilding the Hollywood sears store. Complete rebuild and re open.


Ross dress for less

I lead the team in opening new stores

Hemet, Victorville and Palm Springs

Also lead the team to close stores down

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Assistant Manager

Kmart, Sears Holding
06.1996 - 1999

Assistant Manager

Sears
12.1988 - 1994

High School Diploma - General Studies

San Fernando High School

Turo Power Host

Self-employeed
2022 - Current

Amazon FBA Seller

4uenterprises
2006 - Current

Store Manager

Ross Dress for Less
1999 - 2004

Assistant Manager

TJX Companies
1994 - 1996

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