Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Cardenas-Sanchez

Detroit,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Usher

Ilitch Holdings
02.2023 - Current
  • Ushers and Ticket Takers are assigned to specific locations, and act as a host to the guests in their area. They ensure that all guests are properly ticketed, are seated in their proper seat and that they are safe and comfortable.
  • Ushers and Ticket Takers may also be positioned in a location where they cannot see the game. They may be assigned to gates to scan guest tickets upon entry into the ballpark and greet guests as they enter/exit the ballpark. They may also be assigned to operate an elevator or check guest tickets at a party area.
  • Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas. Never avoiding a guest or leaving a question unanswered.
  • Ushers in seating sections are expected to wipe down seats prior to gates opening. During the game, they should escort guests to proper seats and wipe them down a second time if necessary.
  • Responds to and resolve guests’ questions, concerns, complaints, or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
  • Assist in keeping the ballpark clean.
  • Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management.
  • Enforce policies, rules, and regulations of the ballpark.
  • Ushers and Ticket Takers provide a positive ballpark experience for all guests and colleagues at Comerica Park. This position requires membership in the Service Employees International Union after working 30 games.

Key Desk Coordinator

Roush Industries
04.2022 - Current
  • Coordinated test drivers and assigned designated routes depending on the vehicles.
  • Gave daily briefings to the drivers and delegated special instructions for testing prior to sending the drivers on route.
  • Coordinated with engineers and briefed them on any reported issues that the drivers find on the prototype vehicles.
  • Entered data, generated reports, and produced tracking documents.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Cesar Chavez High School
Detroit, MI
06.2014

Skills

  • Detailed Oriented
  • Policy Enforcement
  • Crowd Management
  • Staff Scheduling
  • Data Entry
  • MS Office
  • Calm Under Pressure
  • Customer Support

Languages

Spanish
Native or Bilingual

Timeline

Usher

Ilitch Holdings
02.2023 - Current

Key Desk Coordinator

Roush Industries
04.2022 - Current

High School Diploma -

Cesar Chavez High School

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Fernando Cardenas-Sanchez