Fernando Carrillo

FedEx Supply Chain

2011.11 - Current

Supervised team members to confirm compliance with set procedures and quality requirements.
Built strong relationships with customers through positive attitude and attentive response.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Held weekly team meetings to inform team members on company news and updates.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Frequently inspected production area to verify proper equipment operation.
Worked with team to identify areas of improvement and devised solutions based on findings.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
Organized storage areas to optimize materials movements and minimize labor hours.
Trained new team members on company policies and procedures, fostering a positive work culture within the department.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

Summary