FERNANDO CASTRO
ONTARIO,CA
Summary
To work for an organization where my talents and skills will be leveraged and challenged in an environment that encourages learning and acknowledges excellence. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager
XRG El Torito
Riverside, CA
02.2021 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
Food Server/Trainer/Service Professional
Darden- Olive Garden
Ontario
01.2018 - 12.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Facilities Manager
Gold’s Gym
Montclair, CA
03.2012 - 08.2018
- Controlled expenses to meet budget requirements.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Created management reports outlining important facility statistics.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Analyzed building control and HVAC system performance and recommended improvements.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Responded to building emergencies and managed repairs.
Night Manager
Montage Hotels & SPa
Laguna Beach, CA
06.2016 - 03.2018
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 200 hours per week.
- Maintained controls over expenses and inventory for optimal budget tracking.
Education
John C. Fremont High School
Skills
- COMPUTER SKILLS
- Microsoft, Microsoft Publisher, Windows and Excel, Opera, Macros
- Scheduling and Coordinating
- Administration and Reporting
- Managing Terminations
- Food and Beverage Management
- Staff Management
- Employee Coaching and Motivation
- Supplier Relations
- Reconciling Cash Drawers
Gardening, cooking, events organization
Love to grow most of my produce and utilize in my daily cooking
I am a freelancer for events planning and decorator
Timeline
Manager
XRG El Torito
02.2021 - Current
Food Server/Trainer/Service Professional
Darden- Olive Garden
01.2018 - 12.2020
Night Manager
Montage Hotels & SPa
06.2016 - 03.2018
Facilities Manager
Gold’s Gym
03.2012 - 08.2018
John C. Fremont High School
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