Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Castro

Rockwall,TX

Summary

Committed to fostering a positive work environment and developing talent. Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management. Dynamic and results-driven professional with extensive experience at Jersey Mike's Subs, excelling in effective team leadership and innovative problem resolution. Proven track record in driving sales growth and enhancing customer satisfaction through strategic operations and robust inventory management.

Overview

8
8
years of professional experience

Work History

Shift Leader

Jersey Mike's Subs
07.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

General Manager

Jersey Mike's Subs
01.2021 - 07.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Shift Leader

Jimmy John's
01.2018 - 01.2021
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Delivery Driver

Mogio's Gourmet Pizza
05.2017 - 01.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

Rockwall High School
Rockwall, TX
01-2018

Skills

  • Optimistic mindset
  • Cash management
  • Effective team leadership
  • Effective problem resolution
  • Customer support proficiency
  • Workforce management
  • Staff training and development
  • Efficient inventory tracking
  • Customer issue resolution
  • Employee scheduling
  • Food safety compliance
  • Innovative problem resolution
  • Customer service leadership

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Leader

Jersey Mike's Subs
07.2025 - Current

General Manager

Jersey Mike's Subs
01.2021 - 07.2025

Shift Leader

Jimmy John's
01.2018 - 01.2021

Delivery Driver

Mogio's Gourmet Pizza
05.2017 - 01.2018

Rockwall High School

Similar Profiles

CREATE PROFILE
Fernando Castro