FERNANDO CASTRO
Rockwall
Summary
Committed to fostering a positive work environment and developing talent. Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management. Dynamic and results-driven professional with extensive experience as a General Manager, excelling in effective team leadership and innovative problem resolution. Proven track record in driving sales growth and enhancing customer satisfaction through strategic operations and robust inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Cheba Hut
Dallas
02.2026 - Current
- Oversaw financial performance and implemented cost control measures effectively on kitchen and bar products.
- Collaborated with marketing teams to execute promotional campaigns and local outreach.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained and developed staff on food safety and customer service standards.
- Established performance goals for staff to drive accountability and team cohesion.
Assistant General Manager
Paris Baguette
The Colony
09.2025 - 02.2026
- Implemented training programs to enhance team skills and service quality.
- Developed and implemented policies and procedures to improve efficiency and enhance customer experience.
- Supported local marketing and advertising activities, contributing to new business development and revenue growth.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed inventory levels and coordinated supply orders for optimal stock availability.
- Trained and developed staff on food safety and customer service standards.
General Manager
Jersey Mike's Subs
Rockwall
01.2021 - 07.2025
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners, enhancing collaboration and contributing to long-term business loyalty.
- Managed budget implementations, conducted employee reviews, coordinated training and schedules, and led contract negotiations to align with organizational goals.
- Implemented robust inventory management systems, optimizing stock levels and reducing waste associated with excess product storage.
Shift Leader
Jimmy John's
Rockwall
01.2018 - 01.2021
- Managed shift operations, supplied resources, and monitored team performance to ensure profitability and operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues, providing thoughtful solutions to enhance customer satisfaction.
- Delivered prompt and courteous service, addressing customer concerns to elevate satisfaction levels.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Delivery Driver
Mogio's Gourmet Pizza
Rockwall
05.2017 - 01.2018
- Executed on-time deliveries by selecting optimal routes, enhancing delivery efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Delivered packages to customer doorsteps and business offices, ensuring customer satisfaction.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained positive attitude while managing high-volume deliveries in customer-focused environment.
Education
High School Diploma -
Rockwall High School
Rockwall, TX01-2018
Skills
- Customer support proficiency
- Customer issue resolution
- Customer service leadership
- Point of sale systems
- Employee scheduling
- Efficient inventory tracking
- Workforce management
- Staff training and development
- Health and safety regulations
- Effective problem resolution
- Innovative problem resolution
- Effective team leadership
- Optimistic mindset
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Food Service Manager Certification - ServSafe
Timeline
General Manager
Cheba Hut
02.2026 - Current
Assistant General Manager
Paris Baguette
09.2025 - 02.2026
General Manager
Jersey Mike's Subs
01.2021 - 07.2025
Shift Leader
Jimmy John's
01.2018 - 01.2021
Delivery Driver
Mogio's Gourmet Pizza
05.2017 - 01.2018
High School Diploma -
Rockwall High School