Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Castro Gonzales

Provo,UT

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Worker

CVS Pharmacy
01.2021 - 12.2023
  • Worked Inside of the Pentagon ( Federal Building )
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided personalized recommendations based on customer preferences or specific needs.

General Laborer

Smart Choice Inc
05.2022 - 12.2022
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Money Transfer Agent

Ria
03.2022 - 07.2022
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
  • Met or exceeded monthly targets for transaction volume while maintaining a low error rate.
  • Assisted customers in completing transactions, leading to a higher rate of successful transfers.

Server

J And A Hospitality Staffing Inc
01.2022 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Junk Removal Supervisor

MG Junk Llc
02.2021 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Bachelor of Science - Mechanical Engineering

Utah Valley University
Orem, UT
05.2028

High School Diploma -

Crossland High School
Temple Hills, MD
06.2022

Skills

  • Promotional knowledge
  • Patience and Empathy
  • Store maintenance
  • Goal-oriented mindset
  • Upselling strategies
  • Loss prevention awareness
  • Cash handling proficiency
  • Customer Service
  • Teamwork
  • Time Management
  • Retail Sales
  • Teamwork and Collaboration
  • Policy and Procedure Adherence
  • Customer Engagement
  • Problem-Solving
  • Order Processing
  • Product Promotions
  • Customer Assistance
  • Relationship Building
  • Flexible Schedule
  • Product Knowledge
  • Retail Store Operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Laborer

Smart Choice Inc
05.2022 - 12.2022

Money Transfer Agent

Ria
03.2022 - 07.2022

Server

J And A Hospitality Staffing Inc
01.2022 - 06.2022

Junk Removal Supervisor

MG Junk Llc
02.2021 - 02.2022

Retail Sales Worker

CVS Pharmacy
01.2021 - 12.2023

Bachelor of Science - Mechanical Engineering

Utah Valley University

High School Diploma -

Crossland High School
Fernando Castro Gonzales