Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Cortes

Overview

4
4
years of professional experience

Work History

Manager in Training

Sherwin-Williams
11.2024 - Current
  • Developed and maintained customer relationships through proactive account management and regular follow-ups, driving customer retention and repeat business with commercial contractors and residential clients
  • Consistently met sales targets by conducting needs assessments, recommending tailored product solutions, and converting both cold leads and walk-in traffic into loyal accounts
  • Resolved complex customer issues by serving as primary liaison between clients and internal departments, ensuring timely solutions while maintaining positive relationships
  • Provided leadership in store operations, including staff training, inventory management, and mentoring team members on sales techniques and customer service excellence

Personal Banker

Wells Fargo
03.2024 - 11.2024
  • Utilized strong interpersonal communication skills during client interactions
  • Improved customer satisfaction by providing personalized solutions and exceptional service
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues
  • Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients



Sales Representative

Verizon-Victra
08.2022 - 03.2024


  • Built and maintained strong relationships with existing clients by providing excellent customer service and support
  • Met or exceeded sales quotas and targets by closing deals and negotiating contracts with clients
  • Developed and delivered sales presentations, proposals, and product demonstrations to potential clients
  • Collaborated with cross-functional teams such as marketing, customer service, and product development to ensure customer satisfaction and product success
  • Stayed up-to-date with industry trends, competitor activities, and market conditions to identify opportunities and threats

Sales Associate/Color Technician

Dunn-Edwards
12.2021 - 08.2022
  • Assisted customers in selecting the right paint colors and finishes for their projects
  • Mixed and matched paint colors using computerized color-matching systems
  • Provided accurate quotes for paint and supply costs to customers
  • Processed sales transactions and handled cash and credit card payments
  • Maintained a clean and organized store environment
  • Collaborated with other sales associates and management to meet sales goals and targets
  • Resolved customer complaints and issues in a timely and professional manner.

Education

High School Diploma -

Los Angeles High School
2018

Skills

  • Strong Customer Service and Communication Skills
  • Critical Thinking
  • Dependability
  • Goal-Oriented
  • Customer Retention
  • Sales Development
  • Product and Service Knowledge
  • Relationship Building

Languages

Bilingual (English, Spanish)

Timeline

Manager in Training

Sherwin-Williams
11.2024 - Current

Personal Banker

Wells Fargo
03.2024 - 11.2024

Sales Representative

Verizon-Victra
08.2022 - 03.2024

Sales Associate/Color Technician

Dunn-Edwards
12.2021 - 08.2022

High School Diploma -

Los Angeles High School

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Fernando Cortes