Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
StoreManager

Fernando Cortez

Kempner,TX

Summary

Dynamic Store Manager with a proven track record at Sonic Drive In, excelling in customer service and inventory management. Enhanced community engagement through local sponsorships, while effectively scheduling and leading a team of 25-35 employees. Recognized for optimizing operations and fostering a collaborative environment, ensuring compliance with safety standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Store Manager

Sonic Drive In
09.2012 - Current
  • Maintaining store organization and cleanliness to enhance customer experience.
  • Inventory management to support stock replenishment efforts.
  • Collaborate with team members / team leads to ensure compliance with safety standards and procedures.
  • Engaged with customers to address inquiries and provide product information effectively.
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.Manage 25-35 employees.

Kitchen Manager

Texas Roadhouse
05.1999 - 09.2011
  • Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
  • Managed inventory control, optimizing stock levels to reduce waste and improve cost efficiency.
  • Trained and mentored kitchen staff, fostering a collaborative team environment focused on quality service.
  • Developed menus based on seasonal ingredients, enhancing customer satisfaction through innovative dishes.
  • Checked and tested foods to verify quality and temperature.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

GED -

University High School
Waco, TX

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Serv-safe
  • Store opening and closing
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring
  • Inventory management
  • Cash management

Certification

Serv-Safe

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Sonic Drive In
09.2012 - Current

Kitchen Manager

Texas Roadhouse
05.1999 - 09.2011

GED -

University High School

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Fernando Cortez