Fernando Cruz

• Manage daily operations, delegating tasks appropriately to ensure a smooth functioning facility.
• Teach employees how to collaborate on daily job tasks & achieve service targets.
• Coordinate with General Manager in different operational issues & finding solutions
• Maximized profits by controlling expenses and reducing kitchen waste
• Monitor kitchen purchasing, employee schedules, and laboring costs
• Oversee the daily operations of the FOH & BOH staff
• Monitor checklists & review breaks
• Assist where needed to ensure guest service standards & efficient operations
• Prepare all required paperwork, including forms, reports, schedules in an organized and timely manner
• Manage inventory, ingredients, and supplies
• Ensure all food & products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
• Ensure that all equipment is kept in clean & excellent working conditions
• Worked with owners & managers to plan new menu items, establish portion sizes, and train staff on seasonal items
• Check & maintain proper food holding and refrigeration
• Manage day-to-day operations, actively developing & coaching trainers, shift leads, and team members
• Worked collaboratively with management to create and maintain plans for developing internal candidates for promotion and improving labor efficiency
• Ensure all locations/ team members meet or exceed the operations & quality standards

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Ensured all sanitary guidelines were met daily
• Assisted in scheduling & payroll duties
• Fulfilled BOH duties by prepping, cooking, cleaning, and organizing
• Reviewed past & present sales to plan and prepare for weeks & months ahead

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Performed general housekeeping & cleaning tasks such as window cleaning, pressure washing, janitorial services, and car detailing.
• Trained staff to be self-sufficient to ensure completion of projects
• Effectively managed different projects with different teams

• Provided an elevated, all encompassing and memorable experience for our guests

• Knowledgeable on daily menu offerings including all food & alcoholic beverages

• Presented menu items thoroughly with a warm professional approach & polished appearance to ensure customer satisfaction