Fernando Cruz
Lake Elsinore,CA
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Stater Bros Markets Inc. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in cash handling and inventory management, consistently contributing to operational success and team efficiency.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
General Labor
Cruz Brothers Custom Painting, Inc.
Lake Elsinore, USA
06.2025 - Current
- Supported daily painting operations, including setup, prep, and cleanup of job sites.
- Assisted with interior and exterior painting projects, ensuring high-quality finishes.
- Maintained tools, equipment, and materials to promote safety and efficiency.
- Collaborated with team members to meet deadlines, and uphold client satisfaction.
- Prepared estimates for labor costs associated with each job assignment.
- Collaborated with management teams to develop strategies for achieving organizational objectives through effective employee development initiatives.
Clerk
Stater Bros Markets Inc.
Lake Elsinore, USA
05.2023 - Current
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Handled cash transactions accurately and efficiently, balancing the register at the end of each shift.
- Collaborated with team members to organize inventory stock levels, ensuring adequate supply for customer demands.
- Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment.
- Assisted in training new clerks on company policies, procedures, and systems.
- Maintained up-to-date knowledge of product offerings, promotions, and company policies.
- Managed inventory levels and updated stock records regularly.
- Reviewed and verified order documentation for compliance and correctness.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Answered customers' questions about products, prices, and availability.
Team Member
Five Below
Lake Elsinore, USA
11.2021 - 05.2023
- Maintained clean aisles and organized product displays to enhance shopping experience.
- Assisted customers with inquiries and product selection to drive sales.
- Collaborated with team members to efficiently replenish stock as needed.
- Supported promotional campaigns by setting up eye-catching displays and signage.
- Trained new employees on operational procedures and customer service excellence.
- Executed stocking duties with attention to detail, ensuring product availability.
- Currently employed as a cashier, managing transactions and customer interactions.
Team Member
Jack in the Box
Lake Elsinore, USA
07.2020 - 12.2021
- Maintained store cleanliness and organized merchandise displays to enhance shopping experience.
- Prepared food items following standardized recipes and safety guidelines for quality assurance.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring safe usage.
- Collaborated with team members to efficiently replenish stock and optimize workflow.
- Responded to customer inquiries and ensured satisfaction with food quality and service.
- Worked effectively during peak hours to guarantee timely service and customer satisfaction.
- Assisted in all areas of food preparation and customer service to ensure operational success.
- Contributed to team efforts by supporting various tasks in food making process.
Education
Bachelor's Degree - Media Studies
California State University
San Marcos, CA05.2025
High School Diploma -
Lakeside High School
Lake Elsinore, CA01.2020
Skills
- Client communication
- Clerical experience
- Presentation skills
- Databases
- Receptionist experience within the retail industry
- Office experience
- Order entry
- Communication skills
- Guest services
- Client interaction via phone calls
- Customer service
- Stocking - stocking experience (3 to 5 years)
- Microsoft Outlook
- Employee relationship building
- Customer returns handling
- Greeting customers
- Teamwork
- Cash handling
- Computer operation
- Attention to detail
- Front desk
- Patience
- Customer service management
- Microsoft Word
- Phone communication
- Organizational skills
- Driving
- Multitasking Abilities
Certification
• Food Handler Certification, 06/01/25, Present
• Driver's License
• Driver's License
Languages
English
Timeline
General Labor
Cruz Brothers Custom Painting, Inc.
06.2025 - Current
Clerk
Stater Bros Markets Inc.
05.2023 - Current
Team Member
Five Below
11.2021 - 05.2023
Team Member
Jack in the Box
07.2020 - 12.2021
Bachelor's Degree - Media Studies
California State University
High School Diploma -
Lakeside High School