Fernando Damian-Perez
Torrance,CA
Summary
Experienced individual with analytical and flexible approach to solving problems and a history of meeting company needs with consistent and organized practices. Decisive leader driven to optimize processes and streamline operations for team efficiency. Skilled in working under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
Work History
GS Senior Associate
Aquarium of the Pacific
Long Beach, CA
03.2018 - Current
- Provided direction and guidance to junior associates on complex tasks.
- Developed and implemented strategies for increasing customer satisfaction.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Designed training materials to ensure staff compliance with company policies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Cultivated collaborative culture and mentored junior staff.
ASD Representative
Newegg.com
Whittier, CA
01.2017 - 10.2017
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved customer complaints promptly and professionally.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2014
Skills
- Performance Monitoring
- Timeline Estimates
- Project Coordination
- Complaint Management
- Data Entry
- Preparing Reports
- Calendar Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
GS Senior Associate
Aquarium of the Pacific
03.2018 - Current
ASD Representative
Newegg.com
01.2017 - 10.2017
High School Diploma -
Santa Fe High School
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