FERNANDO DAVILA
GARDEN CITY,NY
Summary
PDR technician equipped with the top quality customer service skills and proper training necessary to provide excellent paint-less dent repair to all makes of vehicles.
Overview
25
25
years of professional experience
Work History
PDR Technician
QUANTUM MECHANICS NY LLC
06.2020 - Current
- Assisted in training new technicians, sharing expertise, and fostering a collaborative environment for learning.
- Adapted quickly to industry advancements in technology or methodology changes ensuring continuous provision of top-notch services for clients.
- Enhanced overall efficiency by maintaining an inventory of necessary tools, supplies, and equipment for PDR tasks.
- Exceeded performance expectations consistently while adhering to strict quality control standards set forth by the organization.
- Conducted thorough vehicle inspections before repair work commenced, ensuring accurate damage assessment.
- Enhanced repair quality by utilizing specialized PDR tools and techniques.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
Polisher
Alpha Collision & Auto Repair
03.2018 - 01.2020
- Ensured proper use and maintenance of polishing tools, resulting in prolonged equipment life and reduced repair costs.
- Minimized waste material usage through careful planning of tool paths during the grinding and lapping processes.
- Excelled at multitasking, managing multiple projects concurrently without compromising quality or timeliness of deliverables.
- Improved customer satisfaction ratings with consistent delivery of polished parts that met or exceeded expectations in terms of appearance and functionality.
- Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
- Repaired and maintained equipment, objects or parts using hand tools.
Uber Driver
Uber Technologies Inc.
03.2000 - 03.2004
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Navigated efficiently through heavy traffic, optimizing ride durations.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Increased ride acceptance rates to ensure consistent service availability.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
Education
Bachelor of Science - Industrial Engineering (BS IE)
Instituto Universitario Santiago Mariño
Merida, Venezuela 2014
Skills
- Superior customer service
- Certified PDR technician
- Knowledgeable in current PDR billing software
- Trained in estimating repair cost for PDR
- Experience with Auto insurance claims process
Timeline
PDR Technician
QUANTUM MECHANICS NY LLC
06.2020 - Current
Polisher
Alpha Collision & Auto Repair
03.2018 - 01.2020
Uber Driver
Uber Technologies Inc.
03.2000 - 03.2004
Bachelor of Science - Industrial Engineering (BS IE)
Instituto Universitario Santiago Mariño
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