Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Fernando De Andrade

Brooklyn,NY

Summary

Accomplished Executive Producer, adept in staff management and complex problem-solving, significantly enhancing production efficiency. Skilled in client communication and sensitive information handling, demonstrating a proven track record of delivering high-quality projects under tight deadlines. Expert in office management, showcasing a commitment to excellence and a confident approach to challenges.

Fluent in English, Portuguese and Spanish.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Marcelo Garcia Academy
New York, NY
07.2021 - Current
  • Processed and distributed internal and external communications.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Assisted with scheduling appointments for clients and visitors.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled incoming and outgoing mail and packages.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Coordinated maintenance requests for office equipment and facilities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained a clean and organized reception area to uphold company image.
  • Explained policies and procedures to visitors.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders. m
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Updated and maintained office policies and procedures.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Handled sensitive information in a confidential manner.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Coordinated pick-up and delivery of express mail services.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Managed company calendar and scheduled events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed household errands and other essential duties.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.

Executive Producer

Duo Productions
New York, NY
07.2020 - 09.2022
  • Supervised production staff during planned photo shoots in studio and on location.
  • Analyzed risks, liaised with governmental agencies for approval and managed logistics.
  • Facilitated communication between all production departments to ensure cohesive operations.
  • Managed production schedules, adjusting timelines and resources as necessary.
  • Scheduled interviews with guests and assigned stories to news reporters to optimize coverage and meet deadlines.
  • Collaborated closely with line producers to manage day-to-day activities on set.
  • Recruited and hired crew members, including negotiating rates of pay.
  • Managed crisis situations, resolving issues promptly to minimize impact on production.
  • Developed and maintained relationships with key stakeholders in the entertainment industry.
  • Set and managed production schedules according to strict deadlines.
  • Researched production topics using internet, video archives and other informational sources.
  • Oversaw the selection and management of production locations, securing permits and ensuring compliance.
  • Identified production issues and fostered resolution to reduce downtime.
  • Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping projects on schedule.
  • Reviewed requests for approval of services, equipment and supplies.
  • Organized production schedules, budgets, and staff rosters to ensure efficient operations.
  • Facilitated communication between various departments involved in production process.

Office Manager

Studio 65 - Giovanni Bianco
New York, NY
09.2013 - 09.2021
  • Monitored inventory levels and placed orders when needed.
  • Reviewed files and records to obtain information and respond to requests.
  • Supervised staff members, organized schedules and delegated tasks.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained confidential records relating to personnel matters.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Managed office budget to handle inventory, postage and vendor services.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided training to new hires on office policies and procedures.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Recruited and trained new employees to meet job requirements.
  • Developed and implemented office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Personal Assistant

Giovanni Bianco
New York, NY
09.2013 - 09.2021
  • Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries.
  • Participated in care coordination conferences and staff meetings to improve skills set.
  • Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
  • Made travel arrangements for employee trips and conferences.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
  • Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
  • Developed processes for efficient workflow within the departmental structure.
  • Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Completed basic administrative work and managed household accounts.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Compiled weekly progress reports highlighting key accomplishments from past week's activities.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Arranged conference calls with remote employees or clients located outside of local area.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Managed expense reports, including tracking receipts and processing reimbursements promptly.
  • Implemented and maintained organizational systems to increase office efficiency.
  • Documented key information from each service visit into detailed reports.
  • Maintained clerical correspondence via email and phone.
  • Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
  • Managed office supplies inventory and placed orders when necessary.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Organized travel arrangements, including flights, accommodations, and transportation.
  • Scanned documents into electronic format for storage in a secure database system.
  • Kept patient health and personal information private and confidential.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Managed household inventory and maintenance schedules.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Handled confidential documents and communications with discretion, safeguarding sensitive information.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Coordinated with other staff members to ensure seamless support and coverage.
  • Achieved cost-savings by developing functional solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Executive Producer

Globo TV
New York, NY
01.2011 - 03.2021
  • Supervised production staff during planned photo shoots in studio and on location.
  • Analyzed risks, liaised with governmental agencies for approval and managed logistics.
  • Facilitated communication between all production departments to ensure cohesive operations.
  • Managed production schedules, adjusting timelines and resources as necessary.
  • Scheduled interviews with guests and assigned stories to news reporters to optimize coverage and meet deadlines.
  • Collaborated closely with line producers to manage day-to-day activities on set.
  • Recruited and hired crew members, including negotiating rates of pay.
  • Managed crisis situations, resolving issues promptly to minimize impact on production.
  • Established and maintained all product budgets.
  • Generated original ideas and further developed ideas through research.
  • Set and managed production schedules according to strict deadlines.
  • Provided guidance and direction on creative decisions made by cast and crew members.
  • Researched production topics using internet, video archives and other informational sources.
  • Supervised all aspects of pre-production tasks such as script development and storyboarding.
  • Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping projects on schedule.
  • Prepared staff, anchors and video production teams to properly handle breaking news scenarios.
  • Organized production schedules, budgets, and staff rosters to ensure efficient operations.
  • Implemented quality control measures to maintain production standards.
  • Reviewed scripts for potential projects to determine viability of production.
  • Monitored costs associated with production process and identified cost-saving opportunities.
  • Evaluated performance of crew members at end of every project cycle.
  • Developed and managed production budgets, forecasting expenditures and controlling costs.
  • Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
  • Facilitated communication between various departments involved in production process.
  • Cultivated relationships with networks, studios, and distribution channels to secure project pickups.
  • Ensured that all safety protocols were followed throughout duration of shoots.
  • Directed crew members in all stages of filming to ensure quality results were achieved.
  • Remained composed, polished and highly productive, even during moments of extreme stress to achieve optimal results.
  • Supervised team of creative and diverse individuals across varied job titles and professional delivering consistent feedback and positive reinforcement to maximize performance.
  • Ensured compliance with legal, health, and safety regulations throughout production.

Education

Bachelor - Journalism

Univer Cidade
Rio De Janeiro, Brazil
12-2007

Skills

  • Staff management
  • Client communication
  • Complex Problem-solving
  • Customer assistance and interaction
  • Inventory control
  • Oral and writing communication
  • Sensitive information handling
  • Office management

Affiliations

  • Fluent in three languages: English, Portuguese and Spanish
  • Avid reader with a passion dor exploring diverse cultures and interdisciplinary subjects
  • Skilled communicator, adept at building meaningful relationships and engaging effectively with others
  • Highly committed to personal well-being through meditation and consistent daily physical activities

Timeline

Front Desk Receptionist

Marcelo Garcia Academy
07.2021 - Current

Executive Producer

Duo Productions
07.2020 - 09.2022

Office Manager

Studio 65 - Giovanni Bianco
09.2013 - 09.2021

Personal Assistant

Giovanni Bianco
09.2013 - 09.2021

Executive Producer

Globo TV
01.2011 - 03.2021

Bachelor - Journalism

Univer Cidade

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