Fernando Diaz
Florida City,FL
Summary
Motor vehicle operator with expertise in route optimization and customer satisfaction. Achieved significant improvements in delivery experiences through strategic client engagement. Consistently enhanced operational efficiency and met delivery timelines.
Overview
22
22
years of professional experience
Work History
Motor Vehicle Operator
United Postal Service
Miami, FL
01.2018 - Current
- Executed delivery operations, ensuring timely package transport across designated routes.
- Adhered to established schedules, optimizing punctuality for delivery routes.
- Collaborated with team members for timely coordination of package deliveries and pickups.
- Conducted routine vehicle inspections to uphold safety standards and operational readiness.
- Maintained accurate logs of driving hours, mileage, and daily delivery activities.
- Reported delays and issues to dispatch, facilitating prompt resolution during deliveries.
- Engaged with clients during deliveries, enhancing customer satisfaction through positive interactions.
- Assisted in training new drivers on navigation and vehicle operation protocols.
General Manager
MIA PHOTO
Bogota, COLOMBIA
11.2013 - 06.2016
- Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Managed budgets and financial planning, ensuring effective allocation of resources for operational efficiency.
- Developed marketing strategies that significantly increased brand visibility and attracted new clients.
- Implemented process improvements that streamlined workflows and enhanced service delivery.
- Analyzed market trends to effectively guide business development initiatives.
- Resolved customer complaints promptly while upholding high service quality standards.
- Trained employees on responsibilities, policies, and procedures to enhance team performance.
- Established effective communication channels with staff to promote efficient operations.
Revenue Collector
Miami Dade Transit
Miami, FLORIDA
01.2004 - 11.2012
- Ensured timely revenue collection from customers by implementing efficient collection practices.
- Resolved payment issues and assisted passengers with fare-related inquiries to enhance customer satisfaction.
- Responded promptly to customer complaints regarding fare discrepancies.
- Identified and rectified discrepancies between customer accounts and invoices.
- Prepared detailed reports on outstanding balances and payment history to inform management decisions.
- Maintained accurate transaction records for auditing purposes.
- Conducted routine inspections of fare collection equipment for optimal functionality.
- Reviewed client contracts to ensure compliance with organizational terms.
Education
Associate of Science - Computer And Information Sciences
Miami Dade College
Miami, FL01-2007
High School Diploma -
COOMEVA
COLOMBIA06-1999
Skills
- Commercial driver's license
- Defensive driving
- GPS navigation proficiency
- Route optimization
- Project management
- Data analysis
- Time management
- Multitasking
- Team collaboration
- Problem solving
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Motor Vehicle Operator
United Postal Service
01.2018 - Current
General Manager
MIA PHOTO
11.2013 - 06.2016
Revenue Collector
Miami Dade Transit
01.2004 - 11.2012
Associate of Science - Computer And Information Sciences
Miami Dade College
High School Diploma -
COOMEVA