Fernando Eguez
Whitman,MA
Summary
Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Front End Cashier
THE HOME DEPOT
05.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Digitizer
TATA CONSULTANCY SERVICES
10.2012 - 03.2023
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Call Center Agent
CREDIMATIC S.A.
08.2005 - 10.2012
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained user account data by initiating account access and establishing in database.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
Advertising Photographer
NORLOP
05.2005 - 06.2005
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
Digitizer
BESTPEOPLE S.A. "BANCO PICHINCHA"
08.2004 - 11.2004
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Coat Rack
COMOHOGAR S.A. SUKASA
08.2003 - 11.2003
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Evaluated employee performance and provided feedback and training as needed.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Cashier
Publix Supermarkets Store
09.1998 - 04.2002
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Digitizer
ALFA-GAMMA SEAFOOD
08.2000 - 03.2001
- Provided basic end-user troubleshooting and desktop support.
Digitizer
CANTRONICA S.A.
08.1997 - 06.1998
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Digitizer
SOTEM CIA LTDA
02.1997 - 07.1997
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Cashier
Supermercados "LA FAVORITA"
09.1994 - 02.1997
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Education
High School Diploma -
Emile Jaques Dalcroze
Quito, Ecuador07.1994
Skills
- Restock Products
- Conveyor Systems
- Social Perception
- Purchase Needs Determination
Languages
Spanish
Native or Bilingual
Timeline
Front End Cashier
THE HOME DEPOT
05.2023 - Current
Digitizer
TATA CONSULTANCY SERVICES
10.2012 - 03.2023
Call Center Agent
CREDIMATIC S.A.
08.2005 - 10.2012
Advertising Photographer
NORLOP
05.2005 - 06.2005
Digitizer
BESTPEOPLE S.A. "BANCO PICHINCHA"
08.2004 - 11.2004
Coat Rack
COMOHOGAR S.A. SUKASA
08.2003 - 11.2003
Digitizer
ALFA-GAMMA SEAFOOD
08.2000 - 03.2001
Cashier
Publix Supermarkets Store
09.1998 - 04.2002
Digitizer
CANTRONICA S.A.
08.1997 - 06.1998
Digitizer
SOTEM CIA LTDA
02.1997 - 07.1997
Cashier
Supermercados "LA FAVORITA"
09.1994 - 02.1997
High School Diploma -
Emile Jaques Dalcroze
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